Good experience. Liked being able to seal the deal via email instead of the usual back and forth in the dealership taking all day. Appreciated David keeping us up to date once the vehicle was on the way from Columbia to Chattanooga and letting us know when it had landed!! Only compliant is with the detailing of the car-realize it was new but whomever went over to clean needs to pay more attention to detail. Not dirty or anything just dusty, a few scuff marks, etc-maybe I was expecting perfection! David was great and appreciate his availability and patience in showing us what all the vehicle had.
2378 Battlefield PkwyFort Oglethorpe, GA 30742
From Business: Six Locations To Serve You Fort Oglethorpe 2378 Battlefield Parkway Fort Oglethorpe, GA 30742 706-866-2882 Gunbarrel 1410 Gunbarrel Road Chattanooga, TN 37421 423-8…
I had 4 new tires, rotars, and brakes installed on a Friday. I received professional and fast work with no issues. That following monday, before a long road trip, one of the tires was not holding air. I brought the car in and found out over the weekend it had picked up a nail in the sidewall. Nathan spoke to his management and they replaced the tire at no cost. Maxi didn't have to do that because the nail had nothing to do with their workmanship, but they were kind enough to take care of the problem. Its rare you find service like this anymore!
Andrea and, principally, Eric Liner (his name is not listed on associate list but John Cantrell's is and he is not there) attended to every detail and really get what customer centric service means. Eric is mature, focused, very approachable and processes information well. His professional demeanor is exemplary. He handles himself with patience, perseverance and persistence in busy times as well as less active moments. He went beyond expectations and I am grateful he was my service representative.