Hooper Camera & Imaging Centers
21902 Devonshire St, Chatsworth, CA 91311
Hooper Camera & Video Ctr
Parking: Lot, Private
Wheelchair Accessible: Yes
Pets Allowed: Yes
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09/17/2010Provided by Citysearch -
Just awful customer service. I bought my mom a lens for her birthday, she didnt like it. We went to return it, Fred inspected the box and said the hood was missing. The hood was never in the box. We never checked the box before we left when we bought it. but he claims they are always in there. This was 9 days after the initial purchase. He replied ""we should have received a call"" and he implied that we would be charged for the hood to return the lens. So now we have to pay because we are on the wrong side of the counter? Then I started talking to him and he was so blatantly rude. I'm a younger adult (21) and he was asking me about my age, as if i was to young to reason with him. He has no customer service skills or damage control. I run a higher volume customer retail shop and now i can't talk to him? If you want to pay more and get charged 15% restocking fee and feel like a chump and have your integrity and age questioned this is the store for you. I now understand why they have closed stores. In my company customer satisfaction is number one and maybe they should adopted a similar rule.
11/22/2009Provided by Citysearch -
purchased a $200 flash for my camera. used one time and it worked great. the second time, it kept shutting off. well, since I don't use the flash a lot, it had been more than 30 days since my original purchase, so they will not exchange or return. even though they advertise themselves as an authorized dealer, they will not handle the warranty repair for my flash. shame on you hooper camera. trying to disguise yourself as the neighborhood camera shop. for any purchases you might have, I strongly recommend Adorama. their prices are cheaper and they back their products!