De Falco Instant Towing Inc

09/12/14 I would not recommend DeFalcos services to anyone. I have never seen a worst customer service company in the 46 years Ive been doing business. If I treated my customers like they do I would have no customers. My vehicle broke down in the parking lot at the VA hospital in Lyons New Jersey. I asked AAA for towing service, at which time they gave me a case number and told me it would be between an hour and an hour. Upon arrival of Falco towing service I was informed by the driver I could have the vehicle towed within a 3 mile radius or back to his shop at no charge. His shop was in Chatham New Jersey. Once at DeFalcos my vehicle was unloaded off the tow truck in their rear lot, out of sight. I went into the office; I rang the bell to have someone come into the office to inform me what the procedure would be. While waiting in the office I was entertained by a customer and apparently their manager Bill. From the conversation that I heard I decided not to have my vehicle repair

These guys are great! My car died on the side of route 78 and they came out and got me fast. They were very knowledgable and my cars was done when they promised it would be.