Recently we had a new customer come to our shop for an NCDOT Emmision inspection. When she arrived she asked how much for an inspection and our Lube tech answered $30.00. This price is correct, however the customer had legal tint on her vehicle and the state of NC mandates that we charge $10.00 additional dollars to verify that the tint is leagal. When the customer reached the check out counter she was informed that the total was $40.00. She was upset and did not want to pay more than $30.00 like the lube tech said. We appologized for the confusion but our hands were tied as we MUST follow the state law or face possible penalties. She informed us that she went to the dealership as well as AAA car care and they have never charged her for the tint. Well I can not speak for them breaking the law, but quite frankly that is exactly what they have done. We appologize again and hope this customer comes back in the future. Our goal is always to have the best customer satisfaction possible. Thank You Kar Kare Management.
6936 Albemarle RdCharlotte, NC 28227
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I went here 10/11/13 for a transmission flush and an oil change. Jerry was the mechanic that helped. He told me I didn't need an transmission flush and brought me in the back and explained everything in detail to me. My car is over 3yrs old, but has only 37,000 miles. The other mechanic I spoke with at another shop wanted to charge me $280.00 for the transmission flush. I knew that was way too high and they were trying to take advantage of me. And the dealership, they always scare(we suggest) you into getting extra services that you didn't come in for. Its nice to know there are still some mechanics who are honest and not trying to get over on you because you are a female or less knowledgeable about cars. Thank you Jerry.
We brought our car in for an oil change and front brakes and rotors. The new store manager, Andy, was very informative and helpful. He said they would need about 1-1/2 hours to complete the work - they finished the work in 1-1/4 hours and his estimate was right on the money! We were very pleased with the service and the attitude of the manager and his employees. While we were waiting in the office, Helen, who ran the office was very friendly and made us feel at home. She was a great help with the kids. She found children's books for them and even had some coloring books for them AND hung their pictures up on her desk! We will definitely come back with all our cars for any work that needs to be done! This is a GREAT PLACE!