It was Friday, 10/3/08, it was late, I was tired and I just finished shopping at Food Lion. I phoned Expressway Cab because we use their service at work - I even made arrangements EARLIER that day. I'm thinking no problem, they'll be here any minute. Within a 5 minute period, I say TWO Universal taxis retrieve their patrons and off they went. Forty-five minutes later, still no Expressway Cab. I even phoned them (three times), maybe they got stuck in traffic. These people wouldn't even answer the phone; because I think they recognized my caller ID. I said to heck (insert your favorite curse word here) with it, I'll call Universal. They picked me up within 5 minutes, maybe less! The same driver, who picked up another customer, actually came back for us! Can you believe this? Stood up by a cab service?? Of course, I will be recommending Universal to our law firm. They will be the only one I will use from here on out - work and personal. Expressway Cab sucks!
I just used Diamond Cab on Sept. 5, 2013. I called a week in advance to get a quote and then booked them to pick my 81 year old father up at the Charlotte airport. They called me twice on the day of his flight to confirm his arrival. Yes! A cab company that follows up!! They were sitting and waiting at the airport for his arrival, then drove him from Charlotte to Statesville, NC. Awesome customer service! Highly recommend! I didn't even have to pay in advance for them to be waiting at the airport for him. Thank you Obee!
Top notch company. The driver showed up within 10 minutes. He took me to the store and waited for me to finish shopping. I needed a ride to the airport later that evening and he returned before the agreed upon time to pick me up. Will definately use this company again.