I live so close to this Whole Foods and we waited and waited for into open. I go all the time and I will continue to go. W really do love many things about it, however there are some small things worth mentioning.... There have been some times that I have left WF disappointed with the overall quality of the food.... I have been fortunate to only deal with kind employees at this WF, however the quality of the food (also salad bar) depends on the employees. W spend a lot of money there, we meaning ALL of us. In my opinion, they should be serving only the freshest foods. I went today and every fresh basil packet was molded. I was so disappointed as my recipe for tonight's dinner calls for fresh basil. Last week I went there for a bag of spinach and there was none... Second time this has happened. Harris Teeter never runs out of spinach! Also, on occasion, the salad bar has been disappointing. Once there was no protein on the salad bar.... No chicken, turkey, nothing. Often the greens are withered. Anyway, I'm hoping an employee reads this review and does something about it. Like I said, I'll continue to go back bc it's so convenient to my house, but often times it leaves me dissatisfied and 80$ (or more) poorer...not that I'm complaining about their prices... We all know its an expensive supermarket.
On 12/24/09, your staff was being pounded by all of the last minute customers..... my daughter came in and was shopping and left her change. I called back in after hours and the manager (male) was SOOOOO nice. He was able to find the her change and called her to have her come back and get it. He was not even upset nor did he treat me like I was bothering him. This was the best customer service I received at that store in a long time. He really made me feel like the issue was important and treated us like he would have his own family. That left a great impression overall with me as in the past, some of the personnel at that store are not as nice and helpful as they should be. This gentleman was wearing a light blue shirt, a member of management and was exemplorary in his service not only over the phone but while I was there as well shopping earlier in the day. He was on a register assisting. That is rare. I really appreciated shopping at this store today.
It's a grocery store with a lot of personality and more than just food! They have a really nice buffet type of restaurant within the store. You can eat inside or on the patio. The food is a little different, organic and healthier food like tofu and non hormone chicken, so some people may be off-put at first, but the food is really tastey and wonderful! Their bakery is out of this world! Who knew eating healthy could be so delicious! There is also a well-ness, drug store kind of section. So if you are looking for organic cosmetics, soaps, aromatherapy, homeopathic medicine, etc. this is the place to look! Huge section devoted to wine and cheese. I think that they have tasting of both, though I have never taken part. They also have wellness classes in a room off to the side of the restaurant. The employees are always friendly and willing to give advice on products.