I have purchased all of my furniture for the past 15+ years from Value City. I have also purchased the warranties because I was told by the sales people that it covered EVERYTHING for 7 years. Luckily I have never had to use the warranty. However... After moving from an apartment to a home this month (2 years into my 7 year warranty) and noticing that the back of one side of my sofa was slouching and possibly has some frame damage - I called to set up an appointment to repair and was informed that the warranty - that covers EVERYTHING for 7 years - does NOT cover damage from a move. I am not happy about this. I am in need of additional furniture and if I decide to go back to Value City to make my purchase - I certainly will NOT waste my money on a warranty.
8402 Fairview Rd Ste 105Charlotte, NC 28226
From Business: Welcome To Action Glass & Mirror! Serving the greater Charlotte area! Fast Mobile Service To: Charlotte- Mooresville- Cornelius- Davidson- Mint Hill- Fort Mill- Mon…
9527 South Boulevard,Charlotte, NC 28273
From Business: Value City Furniture Stores offer a vast selection of furniture for living rooms, bedrooms, dining rooms, children’s rooms, mattresses and more! Visit your local Va…
I have been buying their furniture almost twenty years. Not cheap, but no one builds furniture any better. Even the backs of my bedroom furniture are real boards. Not mystery wood. I have been able to come back and add to my pieces over the years, which makes it easier to budget. I have bought pieces off the floor, but have also had custom pieces made for us. Always took at least several months to build, but we got what we wanted.
I was shocked and amazed at the prices versus the chain stores - for the exact pieces! The small store was a little off-putting at first, but the staff was friendly, knowledgeable and extremely helpful. Ordering furniture this way is MUCH less expensive overall. My in home delivery & setup was done professionally, as well. Thrilled! Will tell my friends, and be back!