We had a decent hailstorm and it left some damage on my roof. I contacted Brandon at the main office and 3 days later he sent his inspector Earl over. Earl was prompt and professional, explaining the entire process and properly setting expectations. He then met with and dealt with the insurance inspector and handled that portion of the roofing. All I needed to do was make sure to contact the insurance company to get things started. After the meeting, Earl put me on the books for early the next week and told me the crew would arrive at 7:30am. They arrived at 6:50am, covered all my gardens and porches with tarps, moved patio furniture, grill and bird feeders out of the area and began working on the roof. They worked up until the sun set, about 8pm. The next morning i looked around my yard and it was almost spotless and none of the gardens looked trampled, which was a bonus. The next day one of the guy's returned, made sure the yard was clean, everything was in place and to apply the finishing touches on my roof. He worked late into the evening and made sure everything was complete. Then Earl followed up, to make sure everything was complete and took payment. Overall the company handled things far better than one would expect. Southern Star shines above the rest at being prompt, courteous an professional. Completing the roofing project of this size in a day and a half is impressive to say the least.
OUTSTANDING!! My wife and I had received numerous quotes to have our home re-roofed. Many of the companies that we had called upon were very unprofessional and overpriced. We finally decided to go with Southern Star and we couldn't be any happier. EVERYTHING went as planned. The price was the MOST COMPETITIVE, the sales rep was MOST KNOWLEGEABLE, the crew was ON TIME and very courteous, and Brandon Johnson, the company representative facilitated this entire process with the utmost professionalism. Shortly after our new roof install, we received ALL the proper warranties in writing. I would recommend Southern Star to anyone looking to have their roof replaced and will continue to use them as long as we live here in Charlotte. My wife and I are 2 very satisfied customers. EXCELLENT JOB!!
I utilized Southern Star roofing for a gutter cleaning, roof inspection, and also power washing of my home and driveway. They did an excellent job on all of the services and I also must add that Brandon was incredibly helpful and responsive to all customer concerns. Another thing I like about Southern Star is that they provide before and after photos of services, which really shows how much of a difference was made. After the power washing my driveway went from a dirty brown to a clean concrete gray and my home exterior was glowing. If you are looking for affordable service for your home this certainly is a company you should give a call.