I had a great experience with this company. Mark was the technician and I was super happy with everything. It was refreshing to have someone like this technician at my house...for whatever reason I'm used to goofy characters showing up and this guy was professional. He educated me on how the opener worked and any issues I might foresee moving forward. After the repair he helped setup the home link on my car and change the pin code on the keypad. I'm giving 4 stars because I was quoted a $39.99 service fee on the phone and he charged $59.95 (the guy did such a great job I wasn't even going to mention it to him). In the past I have not wanted to use a larger company like this one, but I'm glad I called them.