Customer (GHETTO) Service??
Like the other two reviews, calling the 18007721213 number is hopeless. Unlike them I have gotten through but it all depend on the csr you get on the other end. The ones I have gotten was terrible with the attitudes, service and everything. Now if you live in charlotte nc and have been inside the office located on Albemarle road, you are in for a treat. Like I said in the beginning it all depends on the person on the other end who is willing to help you faithfully. As for those women who work at that albemarle road facility is ghetto fabulous. It doesn't matter what race or nationality you come from. At least come to work with personality and business on your minds. Most of the women do not who work here. When I went, I was shifted from person to person. Eventually when I ended up in the back to talk to someone else, I was treated like a customer stuck on stupid. I know there may be people running scams but myself isn't one of them. In the past, this SSA facility told me to bring documents that could help me further for what I was looking for. When I did that, it wasn't good enough still. Do you know what is even crazier? These women at SSA told me that I should be happy that I got waited on with the info I had(that they told me to get)because they really didn't have to wait on me at all. What kind od words is that to be saying to someone who came a long way to this facility hoping to find some closure with personal issues and get talked to this way? I heard people elsewhere in another part of the bldg talking of how the SSA treated them badly as well. I am a firm believer of "It is not what you say but how you say it". All of those GHETTO-fabulous women behind the SSA counter on Albemarle road, Charlotte NC, need to retake their training lessons for customer service as well as personality adjustments. People out there who is reading this review, be ready when you go here to this facility. If you ask me personally for someone who has been quite a few times too much, I would go to another SSA facility for better customer service because Albemarle road isn't it!!!!