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3429 Toringdon Way Ste 104, Charlotte, NC 28277
This is the worst place nd iwant o give it no stars if i could. I went to cancel my membership and I had to return multiple times because a "manager" was not on duty. I finally get a manager who cancels m membership, charges the admin fee and states that I will it be charged anything else as my account was paid upfront with my last month dues (just like I was told when I signed up). I still get charged another month, they refuse to refund it and tell me that the person upfront and who cancelled made a mistake. The person who tells me this is the same person who did the cancellation, he didn't realize he was speaking about himself...idiot. They don't return calls or emails, just continue to ignore the issue. Just own up to your mistakes, you can't tell me the same thing multiple times and then change the story when a refund is due. Oh, I even have the original paper from signing up where it shows what I was told.
The gym is nice but watch out for Ambrose Leburu and Trey!!! The personal trainers are aggressive and only out for sales. They are unreliable and con members for their money, that is why when you go for a tour they immediately try to pair you with the head trainer. Amborse is very aggressive and unreliable. He is out for money and pushes the trainers to try to make him look good for corporate. He tells them he needs a 7 series BMW and to make money to take his mom to S Africa. He threatens them w work at Ruby Tuesday. What do you expect w a guy who won't take care of his unborn baby. Ambrose stole Tommy's money!!! Thief!!!! Amborse threatened Tommy in front of members. What a coward. Trey is another guy to watch out for. He is Amborose's monkey puppet. He is a spineless jellyfish. He hits on women in the gym and still doesn't score. All members know this. Be careful with this gym!!!!!! Ask for a member name Tommy to explain.
I have been a happy member of Urban Active since late 2010 in Charlotte, NC. I have enjoyed the facilities and have referred several new members since then. Unfortunately the last two months I have had a bad experience and the staff has failed to resolve it. Early March I was pursued by the head trainer in your gym, Ambrose Leburu. He used aggressive tactics to enroll me in the personal training program. I told him I’ve had concerns about signing up and did not want to have a bad experience or be disappointed. Ambrose swore to me and my wife that would not be the case here. He stated that he prides himself on customer service and truly believes in helping people. Against my better judgement, I signed up. I signed up for four days a week for six months at 7pm. Once the papers were signed, Ambrose started working with me. I noticed everyone had a consistent trainer. Ambrose said he doesn’t train people but he would work with me. After a week he placed me with a trainer named Troy. That lasted one day. The next day at 7pm T… was working with another client. No one helped me. At 7:16pm after waiting I left. My wife noticed how upset I was and went to Ambrose, even though she was in a training session herself. Ambrose chased me outside and apologized. He swore this would never happen again and said we would make up the session the next day. He said he would put me with a consistent trainer. Still against my better judgement I accepted. Over the next week I could tell Ambrose wasn’t into helping me out. He talked about opening his own training facility, moving up to “the big time” in the company, how to spend all his money, and speaking to other girls while supposedly focusing on me. Less than a week after reaffirming to me that he was sorry, he placed me with another trainer Justin. Next day Ambrose trained me. The following sessions were with three other trainers: K.., A.., and another trainer. Several other trainers came up to me and asked me if I requested to workout like this. I said no, Ambrose is doing this. I wanted a consistent trainer. Other members in the gym would also ask me this after a workout. I felt very embarrassed. All the other clients have a consistent trainer. Why not me. During all these other workouts Ambrose would just sit at the desk and laugh and flirt with other women.
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