I've been eating here for years, so some of the negative reviews really surprise. I have always found the staff at Thai Orchid to be more than gracious and attentive. They are always happy to greet you with a smile. As far as the food goes, I believe most of the dishes to be at least average or above. I definitely favor some dishes over others, but I can say that about most restaurants. I have a rotation of 4 Thai restaurants I go to depending on what I’m in the mood to eat, as some do certain dishes better than others. The dishes I order at Thai Orchid are definitely above average. I have eaten at most of the Thai restaurants in Charlotte, and I eat a lot of Thai food when I travel, so I think I have a pretty good understanding of the cuisine. I would not hesitate to recommend Thai Orchid. You can absolutely get a tasty Thai meal in a friendly neighborhood-like atmosphere.