1 stars

Bach473 08/30/2010

Wretched Service Department

Scott Jaguar's Service Department is dismissive, condescending, overpriced and lacks decorum. Ms. Andrea Ware was the only exception. Unfortunately, she no longer works there. I now have my Jaguar serviced at a dealership who addresses my vehicle concerns and treats me as a valued customer!

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1 stars

Bach473 08/25/2010

Wretched Service Department

Provided by Citysearch

Scott Jaguar's Service Department is dismissive, condescending, unpleasant, overpriced and lacks decorum. Ms. Andrea Ware was the only exception. Unfortunately, she no longer works there. I now have my Jaguar serviced at a dealership who addresses my vehicle concerns and treats me as a valued customer!

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5 stars

uckane 01/19/2010

Great Service

I have bought two cars from these guys. No pressure, no gimmicks, no problems. They do a straight deal, unlike so many other dealers... (I walked out of a local Benz dealer when they tried the meet my sales manager routine) The service department has been great to me as well.

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1 stars

rt942 06/18/2009

Terrible service dept

Provided by Citysearch

Horrific service dept -- Dropped it off the night before because I needed it by noon -- at 5pm they hadn't even called. I finally called them and got the runaround but was assured it would be done in the morning. Soooo 30 hours later (to do 1.5 hrs of labor) I pick up my car and the check engine light is STILL on -- did the tech not bother to look at the glowing orange light on the dash? (plus $400 for 1 spark plug and wire)\r \r After an irate call from me, they agree to pick my car up in 2 days to fix the problem and then return it my work -- Friday rolls around and no Scott jaguar, no call, zero.\r \r Other little issues with lack of service: they write this nice ""courtesy report"" (aka what ""optional"" work can we charge you for). They tell me my oil is dangerously low -- if you guessed the mechanic would put a quart in (common sense) so as not to damage the car before returning it, you would be wrong. \r \r When you pay $100/hr for labor you expect a level of professionalism that I just never saw from them.\r

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5 stars

nolo29 10/16/2008

Superior service

Provided by Citysearch

I couldnt help but see the previous review. How unfortunate that statement was. I have dealt with Scott Jaguar and Ms. Ware for about two years now and found the service to be impeccable. Granted the building is very outdated and some of the staff seem somewhat ""country"", the sales people and Andrea in service are top notch. Ms. Ware is very knowledgeable and can explain even the most technical details in a way my wife can understand. We both appreciate that. It is really unfortunate that most of the men we dealt with there want to seem superior in their technical knowledge and just don't really care whether you understand or not (to be honest there are a couple of them that don't understand it themselves). I have been a mechanical engineer for 37 years, and I understand cars, my wife doesn't. There is nothing more off putting than condesention. Thank heaven for Ms. Ware. We love her. You know she even gave us her mobile number and we have used it to ask questions when we travel. I have full confidence in her, she has the technical skills to be able to look at your car herself and help you prioritize what needs to be done first. She's real nice to look at, too. That is what I call excellent service and as long as she's there, I'll be a customer.

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3 stars

slr379 09/09/2007

My First Visit to Scott Jaguar

Provided by Citysearch

I visited Scott Jaguar Monday, September 10, 2007 to have an eletrical diagnostic performed. They discovered, discussed and addressed their finding in a very professional manner; however, the problem came when I was asked to sign a wavier/document which was explained as a required form to release my automobile. I was told by both the cashier and service advisor, Andrea Ware, that the required form is only to be signed and not read by the customer. Its content is for internal use only; therefore, in essence I was asked to sign something that I was not privy to read. I believe the cashier mentioned that she could be disciplined and/or fired if she allowed me to view the content of the form because it listed the company's ""social security number"". The service advisor advised me that the form is for internal use because it has vital company information such as their cost for both parts and labor as well as other pertinent information. I just find it interesting if not deceptive that I would be asked to sign something without first being able to read it. As I am relocating from Atlanta and maybe accustomed to how it's done there, I just wanted to know if this is common behavior in the Charlotte market.

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