The trouble started when I got a quick weave done. Before installation, I asked my stylist Tracey Torres twice whether or not it would damage my hair and she both times she assured me that it would not. When it came time to get the installation removed, Tracey not condition my hair long enough before combing the extensions out, which caused a HUGE bald spot on the side of my hair. I waited months to see if it would grow back and I STILL have a huge bald spot. I went to the dermatologist and they said that they didn't see any hair follicles present for regrowth. there is scar tissue, and it looks permanent. I never received a refund. I walked in with a head full of hair and walked out with damaged hair. I pay money out of pocket for treatments and wigs to cover up Tracey's mistake. When you walk into a hair salon you're supposed to walk out feeling confident and great about your hairstyle. Salon Zen does not care about the health of your hair. Please stay away from this place.