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Hours

Regular Hours

Extra Phones

Phone: (704) 341-9937

Phone: (704) 341-9938

Phone: (704) 341-9986

Payment method
discover, all major credit cards, check, debit
Neighborhood
Carmel
Categories
Dog Training, Pet Stores, Pet Services, Pet Training, Pet Grooming, Dog & Cat Grooming & Supplies

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Reviews (20)

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03/26/2013

Overall

Great place!!! Wonderful atmosphere and people, very reasonably priced! Took my 12 year old Daisy Mae there today. 4 waist-high tubs with great water pressure, nice warm water, grooming tables, variable speed dryers and tools at your disposal. Conveniently located too! We will DEFinitely be going back here!!!!

12/14/2011

Provided by Citysearch - 
Overall
A First Class Store

I have many rescue animals and often take in fosters so I have a few pets w/ special issues and the worst is my dogs allergies. The owner and staff have all been helpful and taken large amounts of time to go through all of my confusing information and found a great food for me.

I have a back injury and the raised tubs make things so much easier and the products are great quality with only pure ingredients. I bring all of my friends dogs there for a bath.

Never have I been treated poorly or unfairly and have always found price stickers on every single item I've looked at. The store is beyond clean and there has never been any sort of bad odor.

The staff has been so amazing to my animals and my dog starts jumping all over the place as soon as I pull in the parking lot. He loves the store and all of the staff.

The owner, and the staff, are so knowledgeable on everything pet related and will always go the extra mile to look up something.

The store has such amazing products and if there is something they do not have in the store, they will order it for you.

I feel so welcome when I come into the store and they do a fantastic job on my skittish rescue dogs nails.

It is very much worth it to drive from uptown area. I am in the store quite frequently and have never seen an unsatisfied customer ever. I hear so many people complimenting the store.

These are professional employees and owner and they go above and beyond to provide assistance to their customers.

11/22/2011

Provided by Citysearch - 
Overall
Pet Essentials is GREAT

I have been visiting Pet Essentials for years and have never had a bad experience. In fact, they have always been helpful, pleasant and what I buy has always been top quality. I would recommend Pet Essentials to any one who needs anything for their pets. GREAT PLACE.

01/09/2011

Provided by Citysearch - 
Overall
This is a real review not from a competitor

I'm amazed that people will leave bad reviews such as the ones listed, where they are making up stories about Paul and Pet Essentials. Those are so ridiculous that they are obviously from a competitor in the area. I have been a customer of Pet Essentials for some time now and Paul has done nothing but go out of his way to give me the best price and special order things for me. The first time I did business with him was over the phone and he was extremely helpful. Everyone there has always been very helpful and gracious to me when I come in to shop. I hope that anyone reading those previous reviews will go by and shop there to make up their own mind and not believe such nonsense that was put in those reviews. He truly cares about selling nutritious food and is very knowledgeable about the products that he sells. He wouldn't have been in business as long as he has if this wasn't true.

11/28/2010

Provided by Citysearch - 
Overall
wonderful store, GREAT OWNERS!!

PAUL AND KAREN AND THEIR EMPLOYEES ALWAYS PROVIDE GREAT SERVICE, AND ARE PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS, FRIENDLY AND VERY HELPFUL. I HAVE BEEN A LOYAL CUSTOMER FOR MANY YEARS, AND I RESPECT AND GENERALLY FOLLOW THEIR ADVICE REGARDING VARIOUS ASPECTS OF PET CARE INCLUDE FOOD RECOMMENDATIONS. I NEVER FEEL THAT PERSONAL PROFIT CLOUDS THEIR RECOMMENDATIONS AS TO WHAT IS BEST FOR MY LAB. WE ALSO USE THEIR SELF-SERVE BATHING AND GROOMING FACILITY WHICH IS WELL-STACKED AND VERY CLEAN, AND FAIRLY PRICED.
WE ALWAYS FEEL WELCOME IN THEIR STORE, AND NO ONE HAS EVER BEEN RUDE, EVER!! ..WE VERY HIGHLY RECOMMEND PET ESSENTIALS WITHOUT RESERVATION WHATSOEVER!!

10/27/2010

Provided by Citysearch - 
Overall
VERY RUDE Owner

I have been going to Pet Essentials for a very long time. I always bathe my dog and buy here treats. I went into the store and asked if it was half price still on Wed. He was very rude and said I had to have a coupon. That was fine, I didn't care to pay full price. He was so hateful so I told him I didn't like the way he was talking to me. He told me to leave the store, that he didn't want my business. I still wanted to bathe my dog, but he refused to let me and said if I did not leave, he would call the police. The police came. He told the police I could come back after I appologized to HIM???!! I couldn't believe it. I will NEVER go to there again and from what I have read, there are plenty of others that feel the same way.

10/13/2010

Provided by Citysearch - 
Overall
The customer’s perception is everything

WOW...I can't believe reviews from 2 years ago read as if I had written them. Nothing has changed except new customers come in and learn quickly to take their business elsewhere.

As 10/22/08 from rndyb says and it is still true. ""Boy is he mean"" Now the prices are on paper on the shelves but he resent you asking anything about it. I mean how stupid can the customer be is his displayed attitude.

As 09/10/08 from dogmum says, ""terrible customer service"". ""The owner is rude, and snooty...talks on the phone...yelling at vendor or venting his frustrations to some poor soul"" AMEN. Captured him perfectly. dogmum, I sure can't figure out when he chose to open a retail business either.

The owner thinks he is superior and doesn't care if you go elsewhere. Too much competion out there now a days to behave like that. We all want to support small business today but certainly NOT this place!

03/30/2010

Provided by Citysearch - 
Overall
Decent Products but the Owner Needs Anger Management Classes

I used to go to this pet store quite regularly and still go to the shop sometimes. They have some decent organic food, great treats, and lots of clothes, collars, toys, and leashes. However, one time, the owner started screaming at a guy who's dog growled. Now, I wasn't happy either, but this owner sounded like he was going to kill the guy when he should have taken the guy aside and quietly discussed the issue with him. However, I still went back after that. Then, a few trips later, the owner screamed (and I mean screamed) at a young, high-school aged, male employee about getting there on time. The owner was so lound that this kid was actually in tears. He seriously needs anger management classes. After that instance, I have only been back two times out of desperation for a couple of products. If this guy stops working at his own store, I may go back more. After those two instances, I was really angered that they have a Bible verse on the door but that he treats people that way. Also, it can be really hard to park there.

12/03/2008

Provided by Citysearch - 
Overall
Training Genius

Three years ago, I was about to get rid of my dog! Gidget is a Terrier mix and was completely out of control, I was about to take her to the shelter until my neighbor begged me to go to Pet Essentials. Karen, one of the owners, helped train us. She didn't just train Gidget, she taught me how to communicate with Gidget. It's so simple and she comes from a common sense approach, I kind of feel silly that I couldn't see this before but now Gidget is the best trained dog and I owe it all to Karen and Pet Essentials. I have been a loyal customer for the past 3 years now and would never consider going to any other pet store in Charlotte.

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