6441 N Tryon St, Charlotte, NC 28213
Wheelchair Accessible: Yes
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I recently purchased a car from Parks Chevy on North Tryon and I would like recommend this dealer to anyone who is looking to purchase or finance a vehicle. My salesman was Terell High and he was very helpful in the process of finding me a finance bank and vehicle that i wanted. I am truely thankful and blessed to have drove away in my new Malibu. So please if anyone is looking to purchase a vehicle i promise Terell High will do any and everything possible to get you in the ride of your dreams.
I recently purchased a car from here after not having a car payment for over 4 years. I wanted a Mailbu at first but the one I choose was already sold. I told my salesman Diego Alvarado what I was looking for and how much I was willing to spend. After 20 minutes he found me a car that I fell in love with as soon as I saw it. He help me get the payments I wanted and he had been truly awesome to work with. I would recommend anyone to go see him he is patiently and very understanding. Thank you Diego.
I previously had another local body shop 'repair' my 2014 vehicle under an insurance claim and after 2+ months of paying out of pocket for a rental car, my car was returned to me in worse condition than prior to the accident. My engine and airbag lights were now on, my AC did not work, and the replaced bumper and fender were not painted. I felt taken advantage of and certainly did not want to take my car back to the first shop for the corrective repairs. After reading several good reviews on the internet I came across Parks Chevrolet and took my car to Ken Morrison in the Collision Center to assess what would be needed to get my car back to its pre-accident condition. Ken was not only empathetic but seemed genuinely willing to help considering the situation I just went through with the first shop. Due to a misunderstanding (on MY part) after my first corrective repair I wrote a bad online review of Ken and the shop. Ken contacted me the very next morning and instead of being angry about the nasty review I wrote, he offered for me to bring my car back in so that he could try and determine a fix for my issues. He was just as friendly and down to earth the second time as the first, and even corresponded directly with my insurance adjuster to get the repairs covered under a supplemental payment. Ken made a personal effort to turn an aweful situation around for me and for that I will forever be grateful. I can't take back the first review I wrote, but I can tell everyone I know going forward about the Collision Center at Parks Cheverolet and the honest work ethic & great customer service offered by the manager Ken Morrison.
I was interested in purchasing a 2005 BMW X5 from the Charlotte NC location. I contacted them Feb 24 2014 at 8:30am to confirm the the vehicle was still there. I was informed yes. I spoke with Donna and confirmed an appt at 7:00pm for a test drive which I drove a hour and a half from Greensboro NC . I called before heading to charlotte and was informed that everything was a go and to come and test drive the car. I arrived to the location at 7:30 pm walked in the front door and was greeted by Scott Pearson who asked how may I help you and I informed him that I was there to test drive the 2005 BMW X5. He asked me to wait for someone to assist me after waiting for over 30 min I was informed that he did not even know where the car was on the lot and the car had battery issues and could not be driven or moved at all and the most he could say was Im sorry. For a major dealership to not have a car available after driving over an hour and a half is very disappointing and not professional at all.
I was 100% upfront from day 1 about my credit issues. I make over 3k a month, and offered a $5,000 down payment for their extra security in financing a car. I was told I was approved for my vehicle of choice twice. The first time I paid for a taxi to get there and was told my application was lost the very day I called to make sure all was well. I reapplied and went a second time after personally texting the salesman asking if all was well. He said yes and I paid another taxi to get there. Upon arrival, he attempted to sell me a TOTALLY different car at $1,000 more than listed price on their own website. He and the manager wanted me to pay 14 grand for a 5 yr old SUV with 90,000 miles on it! Base model, $5,000 down payment, and a $400/month car note! I applied for and was approved for a SEDAN, brand new, and clearly stated I did not want a note of more than $250. The manager tried to make me feel like scum due to having bad credit and REFUSED to give me any other car! Even brand new ones or other used ones that costed the exact same price or less!! Why would I pay a new car price for an old SUV with so many miles??!!! When I told them I'd like to look elsewhere at other options, the manage said loudly, "There ARE no other options!" They were unwilling to compromise at all and were completely trying to rip me off with this shady deal. No way am I paying that for a used piece of crap when I can pay the exact same or less for something new!! They figured I'd be so desperate I'd agree. I politely declined and left. Stay away from these heartless bait & switch people at Parks!! They lied to me repeatedly and literally tried to tell me what car (and only 1 car) I could buy with my own money. Rip off. Do not use!!
03/14/2012Provided by Citysearch -
Parks buyers & clients be aware! I have owned a vehicle “pre-owned” from the Parks at the Lake dealership for only three wks. I paid close to $38,000 on 2/20/12 for this SUV – cheap car? It started having significant trouble two weeks after the purchase. A local mechanic specializing in that type of SUV found problems, totaling over $2,900: 1. Right rear shocks leaking fluid, bushings saturated 2. Cam solenoid and left cam position sensors leaking (prevents oil from wicking up the main engine harness) 3. Power steering reservoir leaking fluid (leaks can cause steering pump to fail at any time) 4. Transmission service with filter past due 5. Dirty brake fluid and 6. Dirty engine filters 7. Front headlamp out. While test-driving the vehicle, the tire pressure alert came on. We asked them to have this fixed and they claimed they did. After getting the car home and the tire deflating two more times, our mech found a nail in the tire. I think Parks would have found this IF THEY HAD CHECKED THE TIRES LIKE WE ASKED. (Head lamp - same as #7). We had to replace it ourselves. When I followed up with Parks management, David Zeigler, I was told that my warranty that came with the car covered none of the above and that they were not responsible for any of the above before putting the car on the lot to sell. Zeigler also commented that “there are probably a lot of used cars on his lot that have repairs and leaks...I can’t pay the service department to fix these…we would lose too much money.” *Update* On 3/13/12, David offered my husband $400 towards the $3000 of repairs to ""keep quiet"" and even said that if he gave us that check, ""he'd better not see any bad reviews of Parks out there."" Is that more of a threat or an insult? I'm not sure. Also,to quote owner Sissy Parks’ email to my concerns that they sold me an unsafe SUV, “When we go over a pre-owned car for sale, we only look to make sure the vehicle is safe and it must pass a North Carolina state inspection. We do not completely refurbish the car…You bought a four year old vehicle with over 50,000 miles. It was priced accordingly. It is normal to see seepage at the seals in a vehicle of this age...you should have had it checked by an outside mechanic.” REALLY? You would think in the year 2012, buyers would not have to drive the car 20 miles to the nearest mechanic and pay for an inspection of a car they do not yet own - most dealers handle all problems themselves because they have a QUALIFIED SERVICE DEPT. And we were never allowed to take the car off the property by ourselves. The sales consultant insisted on riding with us. No wonder...I'd be a scared sales guy too, working there. Well, not only do they not take care of major repairs, they do not take care of minor ones, either, before putting them on the lot. And, these are significant leaks, NOT SEEPAGE. I was also handed a report from the service department through sales consultant, Greg Clayton, with the assurance that it had undergone a thorough inspection and refurbishment process. The defense that this is a four year old vehicle, and that I needed to buy another expensive warranty, in addition to the one that supposedly came with the car, and implying that it is too old for them to repair prior to my purchase, is insulting and a poor business practice. Shop somewhere that will back their cars for at least 30 days! Parks has no problem, morally or ethically, with selling you a $38,000 lemon. I would have to assume that the only way they stay in business is tricking all of us one-time clients. I cannot imagine that this was what the initial founder, Hubert Parks, intended for the future of his dealership. Sissy Parks’ and the Parks’ management way of handling modern-day customers should catch up with them!
09/15/2011Provided by Citysearch -
Their Internet Department was very helpful and easy to deal with. I chose a car off their website, they called me right away and answered all of my questions. I did not have to haggle price with the Sales staff. I came in and the car was ready for me and I purchased. There was no time wasted and I felt good about my purchase. I highly recommend using their Internet Department.
05/28/2011Provided by Citysearch -
Whatever you do: Never ever let them do your auto body work. I went there after wrecking my German-made luxury sedan because my insurance company told me to go there to get a ""quote"". Once I got there, I got hoodwinked into letting them do the work (against my better judgement). When they were fixing my car, they continuously gave me expectations of when my car would be fixed, and never successfully met the deadlines, then after they finally completed the work, they put the front license plate on my car upside down, which I had to correct myself (because I was nice & didn't want to tell the idiots that they put the license plate on upside down) a month after the work was completed, the exact thing they fixed broke! Now 4 months later, a different issue that they fixed is broken! Yes, they will guarantee the lifetime work & fix the issue but who wants to keep going back to this place for a lifetime for them to fix what they should have fixed right in the first place!!! These people have the audacity to tell you that they can fix any type of autowork, but I wouldn't recommend them to a chevrolet driver, a foreign car driver, or my worst enemy!
I was reading the reviews on Parks and I wanted to put my 2 cents worth in. I shopped NC and surrounding states looking for the best deal on service trucks. I called Parks and was transferred to Rick Nash. I purchased 2 trucks in December and called back and purchased another before the end of the year. I have never been to their facility. Rick Nash handled the entire 3 sales at my convience working totally around my busy schedule. He beat the closest dealer by thousands of dollars. I will be back!!! Thanks for the excellant service.Ronnie Taylor Specialty Refrigeration Services, Inc. Statesville, NC