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I would highly recommend Dr. Schmitt and her team to anyone. For 5 years, the staff have always gone above and beyond to make sure my experience there was amazing. Robin at the front desk always checks my insurance prior to my appointment, they return phone calls, are always flexible and are always friendly. I trust Dr. Schmitt and her team. Over the years I have had a crown and multiple fillings, each time I feel confident that Dr. Schmitt ensures the procedure is done correctly, that...view more I am comfortable and always communicates the option to return if I feel discomfort. It is a warm, safe environment and I am beyond thankful for her and her team.view less
I just moved to Charlotte and a coworker told me to go see Dr. Schmitt, the best dentist in town. My tooth had been bothering me and she fixed it that day! Her staff was great to get me in so quickly and even checked all of my insurance so that the entire process went smoothly. Where I come from, I've had the opposite experience with dentists, so it is great to find a dentist that I liked so much.
Beware-unfair billing practices is how my experience went.
We are unsure of what you mean by un-fair billing practices. Our office gives a treatment plan with estimates prior to every visit. We call the insurance company prior to every visit to get up to date information and coverage. We offer an insurance estimate based upon current insurance information to help maximize patient's insurance. We offer various ways to pay: cash, visa, master card, discover, check and care credit. However, we can not excuse patients who refuse to pay their bills in a timely manner.
I have been a patient of Dr. Schmitt for the last five years. She and her staff have always been courteous and professional. Dr. Schmitt is a caring dentist. The office is immaculate and the equipment is state of the art. Prices are reasonable. What else could you ask for!
I had a problem with a tooth and called on Monday. I couldn't be seen because they don't work Mondays. They do not run a full schedule. The lady on the phone was rude. I ended up seeing another dentist!! Will not return.
I am sorry that you experienced a problem with your tooth and were treated rudely on the phone. We do offer services for emergencies even on the weekends. The doctor's emergency number is on our voicemail for every patient; it is also given to each patient having a major procedure in their post-operative instructions. Unfortunately, we are not opened 24 hours a day 7 days a week as our staff needs time off. Time off may be spent with family, friends or at continuing education meetings so that we can be the best dental team for our patients. We always have a member of our team available Monday-Friday (10am-4pm) to answer any questions. Our Saturday hours are 8am-2pm. Dr. Schmitt is available by text and voicemail at any time.
You guys are like family to me... I hate finding a new dentist, but I will have to in 6 months for my check up! Unfortunately, I am moving away. To anyone who reads this: this dental office is awesome! I had a dental emergency a couple of years ago, and they saw me on a Saturday. I felt nothing and Dr. Schmitt was so caring and gentle. I then became a regular patient- coming every 6 months for my cleanings. I loved getting my teeth cleaned. I wasn't even scared for my fillings. ...view more I will miss you!view less