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National Car Rental

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Business Details

69

years

in Business

Hours:

Regular Hours

General Info:
Founded in 1947, National Car Rental is one of the world s largest rental car companies and serves popular domestic and international travel destinations through a network of more than 2,000 locations in the United States, Canada, Europe, Latin America, the Caribbean, Asia-Pacific, Africa and Australia. In 1966, the company equipped its regional reservation offices with the Telemax computer system, officially becoming the first car rental company to bring computers into daily reservation operations. Its frequent renter program, Emerald Club, offers various travel benefits and unique services. National Car Rental is a wholly owned subsidiary of Vanguard Car Rental USA, a worldwide organization with more than 3,200 locations in approximately 80 countries and a domestic fleet of over 217,000 automobiles. Headquartered in Tulsa, Okla., National Car Rental maintains a location in Charlotte, N.C.
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Payment method:
amex, discover, master card, visa, diners club
Location:
Charlotte Douglas Intl Airport
Categories:
Car Rental, Truck Rental, Trailer Renting & Leasing

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Posted: 8/19/2015

Overall

The rental car location at the Charlotte Douglas Airport is terrible. The worst customer service experience. I rented a vehicle on August 4, 2015 and returned it on August 9, 2015 between the hour of 1:00pm and 2:00pm Eastern Standard Time. I accidentally left my personal keys attached to the rental car keys. I know that was my mistake. Anyway, I called the next morning on August 10 and explained the situation. One of the employees acknowledged that they had a set of keys in the lost and found. He took a picture of the keys and sent them to me in a text message. I identified the keys as being mine. He said the keys were found in another vehicle. I said that didn't matter if I identified the keys and acknowledge they are mine. He said, let me do my due diligence. I will email and call the customer who rented the vehicle after you to see if there were keys attached to the rental keys. He also tells me that the best way to get into contact with him is by email. He said the car was due on August 14 and that he would get in contact with me. August 14th comes and there is no call or anything from the representative. I call all day on Friday the 14th and was not able to reach anyone. I finally talk to someone on Monday the 17th. They say there were no keys in the vehicle and the vehicle was rented again and is not due until the 20th. I said the reason why there are no keys in the vehicle is because, the keys are in the lost and found and a picture of them was sent to me. Essentially what they are saying is, we will not send you your keys and you are just out of luck. They played games with me the last two weeks, they have my keys there and I want my keys. The customer service is poor and unprofessional. If there is anyone at the company with any type of clout, you can contact me at richardthaxton@hotmail.com for a possible resolution to this debacle. Utterly ridiculous!

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Updated: 6/11/2015
Overall

By far the absolute best car rental experience of my life. Emerald Aisle is the only way to go!!

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Updated: 6/11/2015
Overall

I rented a car (an Altima...very nice) from the Charlotte-Douglas Int'l airport for 3 days, from May 8th to the 11th. The rental was fine, the car performed well. However, the employees did not! When I got to the counter, I told the woman I had a reservation. She asked if I were an Emerald Aisle member and I told her yes. She told me to go thru "those doors" and go pick out whatever car I wanted. I went out "those doors" and saw a tall gentelman and asked him about choosing a car to confirm I could have "any one I wanted." He said yes. But as I walked around, I noticed signs near the cars that read "Premium" and "Executive." I just wanted a basic vehicle. One that coincided with the on line reservation I made. I tried to find the tall gentleman again and NO ONE from NATIONAL was around so I asked two other gentlemen from Alamo. They told me since I was a member, I could choose any car from the signs that read "Aisle." I'm so glad I was able to find someone or else my rental bill would've been a lot higher than I anticipated.
Furthermore, the woman at the booth when I drove out seemed a little upset at ME because I didn't have a rental agreement. NOT MY PROBLEM! The first woman I spoke to at the counter should've taken car of that. Anyway, this woman at the booth took my license and other info and sent me on my way. But not before I asked her for directions to my destination. For whatever reason, the GPS on my phone wasn't working so I figured she'd probably know how to get to Conover. Her directions were SO bad, that I almost ended up in VA! I was 2 hours off my course. TWO HOURS! I spent more time in the car than I did in the damn plane.
I just wish she had said, here's a map, but I really can't help you b/c I'm not sure. I finally made it to my hotel by 3/3:30. I should've been there by 1:30 the latest. The car was great though. Thank you.

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National Car Rental

4108 Rental Car RdCharlotteNC 28214

(704) 359-0215

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4108 Rental Car RdCharlotteNC 28214

(704) 359-0215

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