Workers were all standing around, not working together to get orders prepared in a timely fashion. At least 8 people waited for their food for over 5-10 minutes. Customers were complaining and workers' responses were "We are a small location, there's a McDonald's down the road that's bigger...maybe you should go to that location next time. There's also a Taco Bell & KFC right across the street you could go to." One lady waited at least 10 minutes for a new large chicken wrap item and due to how long it took the workers to make that particular item, the Manager instructed the other workers to tell customers they were out of the item and did not serve it for the remainder of the time. Allowed customers to turn away and take their business elsewhere due to this. Seating was nasty, booths not secured to floor and would move when we sat down. Not ketchup in either of the 2 dispensers. Hamburger patties on my McDouble were so tiny and burned. Horrible service...as if the food isn't already bad for you, apparently the people are too.