My son has been under the care of Dr. Long for braces for the last 2.5 years. During that time I have seen Dr. Long twice. Once for 10 minutes before I wrote the check for $5400.00 and once two years later because I absolutely insisted that I get to talk with him. They have WAY too many patients. The average wait time to get an appointment is 5 to 6 weeks. The office itself (especially the waiting rooms) are run down and dirty. This is unacceptable in a medical office! I will be switching to another ortho office for my other children.
Laxer Long & Savage
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- General Info:
- To find out more about our personalized dental and orthodontic care in Ballantyne and Monroe, please contact us with any questions or to schedule an appointment.
- Pediatric Dentistry and Orthodontics,New Patients Welcome,Most Insurance Accepted,Digital X Rays to Reduce Radiation Exposure,Customized Orthodontic Imaging and Treatment Forecasting,Members,Cert Pedo
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- Colony At Piper Glen II
- Piper Glen Estates
- Memeber American Academy Of Pediatric Dentistry, Member American Association Of Orthodontists
- Orthodontists, Dentists, Pediatric Dentistry
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By Appointment Only: Yes
Posted: 11/23/2011Provided by Citysearch -
We are extremely happy with Dr. Savage. We went to this office on a recommendation from neighbors and have been impressed. My daughter had several areas of concern that needed special attention. Dr. Savage was thorough in looking at the best solution and also thinking about procedures that would be need in the future. I like how they provide an estimate upfront of how much they anticipate it will cost. After we were home, we received a call to see how my daughter was doing and for us to call if we needed anything or had any questions. They really care about their quality of work, that my daughter was feeling fine after the procedure, and making sure I had all of my questions answered. When I told my pediatrician I was going to Laxer Long and Savage, she said they have an excellent reputation so that was good to hear. When I go I always see lots of parents in the waiting room, so that is a good sign they are doing something right. Everyone has always been really nice and helpful.
Posted: 2/16/2010Provided by Citysearch -
My son has been going there for ortho. I have been unhappy from the get- go. I should have known not to go there when the dentist kept me waiting at my consultation for over an hour then spent less than 5 minutes with me. The recptionists are super sweet but many of the hygienists have attitudes and my son said they NEVER stop talking to one another. The one was even rude to me when I tried to ask when the braces might come off. I have seen the dentist once the whole 18 months we have been. The hygenists walk the kids back out so you don't even have a chance to ask questions. It's a complete mad house all the time and i have felt like a number since the day i walked in there. It's very overcrowded and trying to get appts. is a nightmare! I never complain and have never written one of these reviews but i left there just so annoyed. When you are spending over 5,000 on orthodontics this is NOT the treatment I deserve. DON""T GO THERE...you will not be happy! I will never recommend them to anyone....I changed dentists for my other 2 sons and cannot believe the difference in service. This is what really led me to believe that Laxer and Long are really only in it for the money!!!
We started with Orthodontics for my son nearly 5 years ago. The estimate was 2.5 years with appts out 6 - 8 weeks. Unfortunately this practice is so over crowded that we can only get appts out 10 - 12 weeks! They're totally unsympathetic about my HS son having to miss school (it was one thing when he was middle school but now school and grades matter!). And don't even think about having to change an appt - you're out another 10 - 12 weeks. And the office is so crowded that we always have to wait. They should either take less patients (which of course they won't do) or open more hours - right now they only take appts from 7:45 until 4 and only 3 - 4 days a week. A total fiasco as far as I'm concerned. I have two more children that need braces and I guarantee you they will not be going to Laxer Long and Savage!
Avoid this practice for orthodontics! Too many patients, too few hours and nearly impossible to get and change appts. When my son had his braces put on they estimated 2.5 years. He's had the braces on over 4 years now...the appts are scheduled out 10 - 12 weeks and don't even think about having to reschedule...then you're out another 10 - 12 weeks. Plus the orthodontic hours are only 7:45 - 4'ish only 3 or 4 days a week so your children need to always miss school for the appts. and if you're a working parent..you're missing work to make these appts. Don't understand why they can't have some evening or weekend hours. The dentist and his dental staff are very nice, but the office staff...not so much. Also, very expensive.