Keffer Chrysler Jeep Dodge & Ram
8110 E Independence Blvd, Charlotte, NC 28227
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I called to confirm the availability and price on a vehicle I had seen on autotrader. I called and confirmed the price with two different people before I came up to test drive. I fell in love with the car and was ready to buy. When given the final price sheet, the cars price was almost 2,000$ more (even without all the fees) than what the online price was that I had confirmed. When I asked what had changed they said that they had never even posted the add. BUT I had called and confirmed with TWO DIFFERENT PEOPLE. This is ILLEGAL. When I raised concern I got AWFUL attitudes. very poor customer service.
9/19/15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 am and arrived 15 mins early. 2 hrs into sitting in the waiting area, I finally decided to get up and find out what was going on. Donnie who was the attendant on the account had not once come in to check on me or to keep me posted on what was going on. I located Donnie who said he would come see me shortly, he just needed to check on something and he would explain in detail what they found wrong with my car. I went back to the waiting area and sat for another 15 min. Finally I'd had enough. I got the attention of one girl who was too busy discussing the contents of someone's car with another attendant and told her someone needs to let me know whats going on now, I stood out front in the drop off area for another 10 min. While standing there I overheard a manager telling another customer how "Your home and we take care of you here", upon hearing this I began to discuss how that statement was far from the truth and told him that I am 2 seconds from speaking to a manager. He made aware that he was a manager and that he wanted to know what the issue was. As I was beginning to explain my issue with lack of followup from Donnie or anyone on the findings of my car, Donnie walks up. The manager then asks in front of Donnie how long it took for someone to talk to me and I explained that I knew its busy but I have been here for 2 hrs with no one following up with me in regards to the status. He then looks at Donnie, says a half assessed sorry and then proceeds to his next customer. Donnie hands me my paper, never explained what the issue is and sends me in to check out.
Flash forward to today, I call the dealership to see if my part came in. I get transferred a total of 3 times. Finally I get to the parts department to find out that not only is my part in, but its been there since the 22nd. Not one call was made to make me aware of this.
You should be ashamed of how you treat your customers and the lack of resolution that is offered from your managers. This is one dealership I would never recommend anyone to fall victim to.
I called today to get a pretty simply price on a part.
After calling 3 times because I was either transferred to the wrong department or just being put on hold with no indication I was being put on hold, I finally recevied a VERY short tempered and rude CSR.
Rude people should not work in a service department because this is not SERVICE, at least not the type of service I appreciate when I am looking to spend my hard earned money. That being said, my recommendation, find another dealer!