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Hendrick Motors of Charlotte

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Business Details

34

years

in Business

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

SunClosed

General Info:

Hendrick Motors of Charlotte is the new car sales leader in North and South Carolina, based on Mercedes-Benz Regional reporting. Your satisfaction is our goal! Call our friendly staff today to learn about our latest Mercedes-Benz specials, demo a car, get details on any vehicle, request a brochure, discuss your trade-in or even talk financing on your next car. We are here to help you. Still deciding on which Mercedes-Benz you’d like to be driving? Are you comparing lease programs or internet specials? Maybe you simply want to browse for a new or certified used car? For all of this and more, look no further than Hendrick Motors of Charlotte. Our team is professional, offers you a no-pressure environment and operates with the quality you expect from a Hendrick Automotive dealership. We look forward to helping you with your next new or used car. Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Mercedes-Benz. Whether you come in for a new or pre-owned Mercedes-Benz, to have your vehicle serviced or to arrange financing, we are committed to providing a Mercedes-Benz experience that keeps you coming back.

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Brands:
Hendrick Automobile Group
Payment method:
check
Neighborhood:
North Sharon Amity
Categories:
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting

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01/26/2014

Overall

On December 31, 2013 I called Mercedes Benz of Charlotte on Independence Blvd. and spoke with Sara Miller. I told Ms. Miller what kind of car I was wanting , my current lease payment, my payment range and the fact that I would have to drive an hour and a half to their dealership. Ms. Miller put me on hold to talk to her manager Jason Hilton. When she returned on the line, Ms. Miller assured me that what I was wanting was possible. Ms Miller made me an appointment on Dec 31, 2013 at 6:30pm and assured me that they would be waiting with most of the paperwork started. She told me that if the car was sold before my appointment she would call me and let me know. When I arrived for my appointment, Ms. Miller and Jason Hilton had already left for the day. My name was indeed on the appointment book, but the staff had no clue who I was or how far I had to drive. No paperwork had been started. They just sent over the next available salesperson. This person informed me that the car I was wanting had been sold and in fact all of the model cars I was interested in had been sold. The payment the salesperson offered was $200/month more than was previously agreed upon with Jason and Sara earlier in the day. I was very disappointed and upset for wasting the 3 hours of driving time not to mention the 147 miles I put on my current vehicle. Two days later, I spoke with Jason Hilton who apologized for dropping the ball. They were just too busy for me that day. He was bragging about the 20 cars they had sold that day. Worst experience I have ever had with a dealership. Seems to me with Mercedes you are just a number, not a customer.

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Hendrick Motors of Charlotte

5141 E Independence BlvdCharlotteNC 28212

(704) 535-6400

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Hendrick Motors of Charlotte

5141 E Independence BlvdCharlotteNC 28212

(704) 535-6400

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