I have been looking for a new artist for awhile now as I am new to the area. I went in, they were super friendly, once I looked thru the portfolio's I found 4 artists that I really liked their work! The receptionist was awesome and helped me decide which one would probably be the best for the art I was wanting! I then was able to speak with the artist, come up with some ideas, set up a consultation and initial tattoo appt! After some of the other places I have been to here in the Charlotte area it was great to have the feeling like they cared and were happy to work with me and what I want! I think I am going to really dig this place! Customer service was awesome!!! I can't wait to get my next tattoo started!!!