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2931 E W T Harris Blvd, Charlotte, NC 28213
Founded in 1957, Food Lion is one of the largest supermarket chains in the United States. It operates more than 1,200 supermarkets, directly and through affiliated entities, under the names of Food Lion, Bloom, Bottom Dollar, Harveys and Reid s. The company is a part of Brussels-based Delhaize Group, which operates food supermarkets in North America, Europe and Southeast Asia. Food Lion s stores offer nationally and regionally advertised branded products, as well as private-label products. It employs more than 70,000 associates and sells over 28,000 different products. The company is active in various community and charitable causes, including the Children s Miracle Network, America s Second Harvest, Easter Seals, the United Way, the American Red Cross and local schools. Headquartered in Salisbury, N.C., the company maintains a presence in Charlotte, N.C.
Just went this evening (2/14/2011 @ 7:45 PM) to return some sodas left over from Superbowl Sunday. Like must of us, did not find my receipt but the sodas were not open, could be resold. Asked the manager for a credit and as he was texting with his cell phone, not looking at the customer (myself), he said no to my money back. I never asked for the money back, since I know I did not have my receipt. I respectfully asked again for a credit, and of course, he was still texting while I was talking to him. At the third time I explained myself that I just wanted a credit, since I was buying some groceries, he said OK to me and still texting in his cell phone. This is really POOR CUSTOMER SERVICE. I hardly complain from a sales person, but this is the manager, so no one that I could bring this situation to their attention. To the Food Lion corporate offices, you must talk to this manager, so this situation does not affect the good image of your managers and personnel. This is the first bad experience in any Food Lion and I hope is the last (store @ Rocky River Rd - zip code 28213).
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