Enterprise wanted me to write a review about my experience with this Enterprise. Here it is in all its glory.
First: I reserved a SMALL vehicle 6 months before for a 8AM pickup. I normally drive a Ford F-150 Crewcab with a side step for my short wife.
Second: There was tropical storm Hermine. When I finally was picked up (in a Crew Cab Ford F-150, extended bed, lifted truck), I was informed that this was the only vehicle available in all of Charlotte that day. I would only be charged for the small econobox I asked for and not the higher price. (oh goody).
Third: I asked when could I get a smaller vehicle. Answer: not for at least 6 hours.
Fourth: I asked if I could "trade" this vehicle for a smaller one in Charleston, SC on Monday. I was told: Sure. for a delivery/drop off charge of $100.00. I ended up taking the truck and having to buy a step for my wife.
I always rent from enterprise and will continue to. I have been treated wonderfully until Sept 3, 2016.