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DentalWorks

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Business Details

BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Complete Dental Care for the entire family from cleanings and exams to dental implants, dental veneers, and even orthodontic braces, DentalWorks affiliated dentists can bring out the best in your smile. And while no two smiles are exactly alike, DentalWorks affiliated dentists offer an array of dental health services for children, seniors, and everyone in between. They explore all your dental care options and clearly explain options to determine the treatment thats appropriate for you. To make your visit as convenient as possible, dentists in the DentalWorks network accept most major insurance plans significantly more than most area dentists.
Extra Phones:

Phone: (980) 236-9902

Phone: (980) 272-0688

Phone: (980) 228-9367

TollFree: (855) 864-1992

Sponsored Links
Services/Products:
  • Dentists
Brands:
Invisalign, lumineers, zoom
Payment method:
master card, visa, cash, check, financing available, amex, discover, all major credit cards
Neighborhood:
Carmel
AKA:

DentalWorks Carmel Village / Drs. Johal, Dunning & Associates II, P.A. (Carmel Village)

DentalWorks- Carmel Village

Johal, Jotinder, DDS

Category:
Dentists

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Reviews

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ItPaints
05/20/2010
My dentist is terrific, but the desk staff is incompetent

If Dr. Jennings had his own practice, I would be absolutely thrilled. He is one of the best dentists I've ever gone to: he's kind; takes the time to explain things; patient; apologetic if he runs a bit behind (which I don't expect, but it's nice of him to do); completely competent; and if he knows he can't do something, he's very quick to refer you to someone that can rather than attempt it himself (that says a lot about any professional, especially a doctor). So, if I were to rate j...view moreust him, there would be a full 5 stars because he's outstanding.*****



As far as the women that work the front...well, when I became a new patient, they were very nice. But soon I noticed that things kept getting messed up. Appointments, work that was going to be done, etc... No one seemed to know what was going on at any time. *****



One time I had left a message on their voice mail/answering machine saying that I wouldn't be able to make it to an appointment. I received a call the day of (or after...not sure now) saying that I missed the appointment. When I called back to tell them that I left a message, the woman asked ""Did you leave a message on *our* machine?"" I was confused by this question because I'm not sure where else I would leave a message.*****



It seems as time goes on, every single appointment (not exaggerating) that I have set up becomes a problem. The frustrating part is that their incompetence somehow becomes my fault. I'm not a complainer. If you make me angry or upset, I won't tell you about it; I'll just continue on with a smile and hold it in (unhealthy, I realize). So when they mess something up or when I correct them about a procedure I'm having, they become rude and defensive and, frankly, it's very annoying and makes the entire operation look terrible. *****



When you deal with the office staff, remember not to take anything personally. That is something I have to constantly remind myself every time I'm greeted with a snippy tone. We all have our bad days - theirs' just seem to be never-ending.*****



I've been weighing the pros against the cons - Dr. Jennings is the pro and everything else is a con. In order to get to him, I have to go through them. That's a problem for me. Unfortunately, I don't think I will be continuing to go there simply because the desk staff is far too stressful to deal with. I'm a very sensitive person and when people become rude with me, I take it personally and I feel very uncomfortable dealing with them, whether it's speaking to them on the phone or in person - they will certainly let you know if they don't like you or if you annoy them. *****



Again, it's great dealing with Dr. Jennings, but I would prefer to feel welcomed and relaxed before seeing a dentist, rather than stressed out.
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norinhara
03/11/2010
Avoid if humanly possible

They try to bully patients into procedures, whether or not they are necessary or if the patient consents. I was treated rudely and brusquely by multiple members of the staff. The wait time was also never once < 30 min for me. But the worst of it was - they botched a procedure but tried to cover it up by saying it's normal for it take an exorbitant amount of time to recover. Definitely not going back, and I strongly advise against anyone trying it out. There's a reason their customer ba...view morese is primarily new patients and they have openings any time you like...view less

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DentalWorks

7510 Pineville Matthews RdCharlotteNC 28226

(704) 544-0965

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DentalWorks

7510 Pineville Matthews RdCharlotteNC 28226

(704) 544-0965

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