I am not a fan of the dentist and hate to be lectured about not flossing, drinking coffee etc. I was very happy when I came to this office and they were helpful and didn't lecture me! There are TV's in the rooms so while you are waiting in the chair you can channel surf and relax. When I had a filling done my insurance didn't want to pay for the type they used so the office adjusted my bill so I didn't have to pay for the whole amount and my insurance would cover what they normally would. I have had to make a few emergency appointments and they are always able to get me in right away, which I've never been able to do at previous Charlotte dentists. The doctor can be a little hard to understand but doesn't mind repeating himself. I'm very comfortable at the office and don't mind going to the dentist so much now.