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Charlotte Comfort Systems Inc

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Business Details

120

years

in Business

YP Qualified

Where Energy and Efficiency Unite!
Social Links:
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Hours:

Regular Hours

24 Hours Emergency

General Info:
Founded in 1998 as Southside Heating & Cooling and purchased in March 2003 by Scott M. Shelton, Charlotte Comfort Systems continues to grow by always putting the customer first. This simple and meaningful approach to doing business is the result of Scott’s experience working in the heating, cooling and indoor air quality business, and seeing things in the industry he thought needed changing. When Scott decided it was time to own his own Charlotte HVAC company, he decided to build his business on the values he had come to passionately believe in: personal, hands-on customer service, an emphasis on complete satisfaction, and performing services without any hidden costs or "surprises." And unlike many similar companies, Charlotte Comfort Systems always follows-up on service after each sale. This benchmark of quality is just one reason why the vast majority of first-time customers consider themselves long-time customers of Charlotte Comfort Systems.
Brands:
Lennox, Premier, York, honeywell, mitsubishi
Payment method:
discover, master card, visa, all major credit cards
Neighborhood:
Enderly Park
Associations:
BBB,Better Business Bureau,Nari
Categories:
Air Conditioning Equipment & Systems, Gas Logs, Air Conditioning Contractors & Systems, Heating Contractors & Specialties, Heat Pumps, Air Conditioning Service & Repair, Heating Equipment & Systems-Repairing, Heating Equipment & Systems, Mechanical Contractors

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Charlotte Comfort Systems Inc

Reviews

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06/04/2014
Quick, Experienced, Professional

I appreciate the work that Charlotte Comfort Systems did for us. They were professional, Quick, and Experienced in what they did! Made spending the money Worth every penny! Highly Recommend them to anyone at anytime! Thanks Guys!

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06/11/2012
One time, I explained the ducting that

One time, I explained the ducting that needed replacing. I explained that their technicians had already seen and discussed the problem with me and that I needed a quote. Receptionist scheduled a service call to quote exactly what I had explained. They billed me $90 (without telling me beforehand) for that quote. I ended up doing it myself in 1 hour when their quote included 2 professionals doing it for 2 hours (4 hou... view more

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01/05/2012
Fast Service - Price gouging on parts!!

I heard about Charlotte Comfort Systems on the radio and decided to call them when our upstairs heat unit went out. I determined the ignitor was bad and ordered the part online ($20 and 2 days to receive). We then had unexpected house guests for the night and I wanted them to have heat so I called Charlotte Comfort Systems and was told 89.95 + plus the cost of the part. I knew the part that need to be replaced and... view more

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01/05/2012
Overall my experience was good...

Overall my experience was good. They installed a new heating unit in our house which is working fine. I had the best experience with Don Ferguson. He guided me through the process with ease. He gave me info upfront on how much everything would cost and how we could finance it through the gas company.He also was very knowledgable about the different systems we could purchase. Very professional guy, especially in this ... view more

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01/04/2012
good service

had my system for over 20 yrs and it went out last year just at the end of a/c season. call png for some one to install a new system they gave me 3 names i call all 3 and don and confort system can in with the best bid.they install my system in just 2 days. the only thing was fter the unit had ran for 2 days on a/c it had a probleam. lenux knew of the probleam.they fixed the probleam and gave me at no charge a exter ... view more

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10/10/2011
Thanks for the help

I had Charlotte Comfort Systems come out to check my furnace. It was 15 years old. The service tech showed me there was a crack in the heat exchanger and that the furnace should be replaced. The sales department came out and offered me three different solutions to the problem. I ended up changing the furnace to a new high efficient furnace. I am very pleased with the overall experience and feel much safer going into... view more

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09/14/2011
Look Elsewhere

Overall a pretty sub-par experience from the start, and all the way through the process. There are a lot of other contractors out there that really want to put the customer first. Look elsewhere.

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04/09/2011
Great service when we needed it

Last weekend our a/c unit would not come, I called Charlotte Comfort Systems at 10 AM and had a service technician out and cooling by Noon. Thank you, they did not try to sell me any extras either, highly recommend them.

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04/08/2011
Great service on the weekend

My a/c unit went out today so I called one of the large companies that advertise the same price on the weekends; WHEW!!! what a ripoff they charged me $89 for the service visit plus they tried to charge me almost $400 for a contactor and $120 to clean my a/c unit coils. After paying the service fee and sending them on their way I asked my neighbor who they use- Charlotte Comfort Systems. The service fee was higher on... view more

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12/03/2009
NOT a 24 hour service company

They claim to provide 24 hour service, though this isnt completely true. We used them for our preventative maintenance, which was fine. I prepaid for the heater preventative maintenance in the fall, as well, so that I could save a little $$$. \r \r One mid-July night, about 10 pm, our A/C went out and we called CCS for a technician to call us and possibly come out for a service call that night. We talked to the... view more

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Charlotte Comfort Systems Inc

3125 Tuckaseegee RdCharlotteNC 28208

(704) 350-2347

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Charlotte Comfort Systems Inc

3125 Tuckaseegee RdCharlotteNC 28208

(704) 350-2347

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