Carolina Family Healthcare

Great and knowledgeable. They actually care. They love taking care of patients. They don’t guess and check.

I had been sick with many sinus infections over the course of 3 months, finally went to CFH in Ballantyne 2 Februaries ago and the nurse practitioner decided to give me a kenalog injection in my rear and never warned me that it would cause fat atrophy. So now, 2 years later I have a huge hole in my rear reaching the muscle because he medicine ate away my fat cells, which is painful. I went to try and talk to them about how to fix it or what went wrong and they basically charged me 55$ to tell me it isn't their fault and I'm probably allergic. No one uses this injection anymore bc of what can go wrong and bc it's hard to administer, and somehow now I am stuck with pain and emotional trauma with no compensation. I have still never met the main doctor, which scares me that he's letting his nurse practitioners make these decisions and not warning them about any consequences. Unsure about what to do next except that I will never be going back there ever again.

Well after many problems with this office, I have now been "dismissed" from the practice with the reason being "a recent communication through their patient portal"

Let me tell you what the communication was about.

I had a full physical with PA. Christopher Jenny. During which I told him that the Ambien he had previously prescribed caused a "zombie like" feeling the next morning. I take care of my 11 month old on the regular by myself, and do not want to be in any kind of "off" mental state. This was a lengthy discussion about the Ambien, during which I told him I did not want to take it anymore, and asked if we could peruse different options, that would not have such a lingering side effect, as I did have trouble sleeping. He replied, to take more of my prescribed benzodiazapam to help fall asleep as needed, and to follow up if I needed something else.

About a week passed and I messaged him via their patient portal. Stating my concern that I was using too much of my benzo, and that I would need something else, or more to compensate for my lack of sleep. His response almost 48 hours later (even though their website clearly states that messages would be returned within 24 hours) informed me that he had called in a prescription of Ambien for me at my local pharmacy. Ok....did I imagine that whole appointment....and conversation about how I DON'T WANT TO BE ON AMBIEN.

Well in response I expressed my concern over the lack of note taking and listening/attentiveness during my last appointment and that I was concerned about that. It is a little disheartening to learn the person who is supposed to be caring for your well being obviously had no idea, or didn't care enough to look at my chart or even take notes in the first place. I am an EMT, i know the importance of patient history, and it is clear that Carolina Family Healthcare has zero concept of that.

I was also approached during my last visit about my negative review about the practice, The office manager asked me to stay after my appointment to talk. I explained that everything I wrote in my previous review I still felt true, and that the reason I even came back after they screwed up one of my wife's appointments, as well as scheduling my then 6 month old while the office was at lunch leaving us standing in the rain, was to give them a second chance.

Well it wasn't until I removed my more positive re-review of the practice after my terrible experience with PA Jenny that I received my certified letter informing me that I would no longer be treated at their practice. The kick is that it was signed by Dr. Kanelos, who never even had talked to me or approached me about anything. I have never even seen the man in real life, but he dismissed me from the practice. I believe this has a lot to do with my Yelp review. Although I may be harsh with my reviews, I tell the truth, and have not lied about a single thing written here.

I will spread the word of the complete lack of professionalism, as well as the dismissal based on a yelp review. I do not believe questioning why I was prescribed Ambien, after telling them I don't want to take it would get me dismissed during the middle of a new prescription plan, leaving me to find a brand new doctor and office to try and continue what has been prescribed.

Good luck dealing with this office, and good riddance. They lost 3 patients because of this already within my household and as many more as I can spread the word to.

I am very disappointed on both location. They don't want to work with you on late schedule due school time reason. Not friendly. If you are needing a pediatrician for your child, please find somewhere else. Thanks.