I have beeb a good reliable customer for 3 years. When faced with an incident, they didn't work with me at all or show any courtesy. They say my black lab bit another dog while in a holding area with other dogs, unsupervised. They could provide nothing because cameras are streaming, they don't record so I only have their word that it was my dog. And in the past, I got a bad report card for a dog that wasn't mine. They asked to cover the other dogs bill. I tried to work with them explaining I didn't think it was right that I would be 100% responsible as their were several unsupervised dogs and no supervision. Communication completed stopped with Rachel B and the next thing I know I get a letter from a collection agency. No courtesy, no warning. I wouldn't recommend using them.