We saw Dr. Scott for about 5 years. My daughter loved the practice with all the TVs on the ceiling and fun toys. So, as a parent I was a bit surprised when we received a letter 'dismissing' my daughter from the practice shortly after I had expressed concern over a lack of appropriate communications to manage expectations (which Dr. Scott admitted to) and a desire to have the office better vet dental costs with the insurance company and provide a detailed statement. The lack of communication caused one visit to turn into three. When I expressed frustration at a situation that could have been avoided I was told Dr. Scott would follow up with me. That never happened and instead I received a letter dismissing my daughter from the practice and cancelling her upcoming appointment. Clearly, this practice is successful enough for the loss routine individual patients not to matter - which speaks volumes, as does the fact that Dr. Scott cannot handle any parental opinion or expression.