I've had several problems: 1) They switched dog sitters on me three times in three months. Had to meet with the new dogwalker each time, which was inconvenient. 2) The 2nd dogwalker quit before QCP put me in touch with the third one; my dog was therefore left at home in the kennel for 3 days before I knew it, without any relief. 3) I was home sick for two days and during this time learned that my dogwalker was showing up 1-2 hours late and my dog was only being walked 10 minutes (both days) while I was paying for 30. I stopped this service immediately. UPDATE: PLEASE READ: While the service from that one particular dogwalker was very disappointing, I have followed up with Stacey and Amy for resolution. Because they handled this situation so fairly, respectfully and with the intention to make this right, I wanted to follow up on this post. Because of this particular situation, they ended up going out of their way to rectify and remedy what went wrong. They both wrote long, personal notes explaining what happened, and more importantly, emphasizing how important trust, honestly and one's word is in this business. Their positive actions far outweighed my negative experience due to one of their employees, which I'm told has been addressed. While I'd make every effort to evaluate the dog walker you may get from QCP, you can trust the owners/operators of this company are fair, honest and good people. Every company can have situation like this, but it's all about how it's handled, which is why I'm changing my 1 star to a 4. Thanks, QCP!
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Stacey & Queen City Pesitting have been Life Savers when it comes to the care of my dogs!!! I travel often for work on both weekdays and weekends & they are always available to accommodate my busy schedule. Prior to finding QCP, arranging care for my dogs was a grueling process. Not only was it tough to reserve a spot for my pets at a boarding facility on short notice but trekking across town to drop them off before my departure and then do it all over again when I returned home from a trip took hours out of my day. This all made for astronomical costs for the care of my dogs. I tried a few petsitting companies before finding Queen City Petsitting and the process of making reservations was almost as difficult as it was when I used boarding facilities and many times I was denied service because they were under staffed. With Queen City Petsitting, All I have to do to line up a sitter is fill out a reservation with all of my contact info and the dates I'll be gone and within 24 hours Stacey has a sitter available. The sitter then contacts me directly to set up a time to meet with me and my pups. If there's ever a time a sitter I've already met is unavailable - Stacey sets me up with yet another fabulous sitter! Thanks to Queen City Petsitting - my travel days are 10 times more efficient and 100% stress free.
I am a frequent traveler and have been using Queen City Petsitting over the last number of months. I just wanted to comment on how wonderful they have been to me and my pets. I have an 8 year old beagle who has health problems, and a 2 year old chihuahua who can be quite temperamental. From the start, they paired me with a sitter who could accommodate the special needs of my pets and my busy schedule. My sitter is extremely caring and has been able to form a strong bond with both of my pups. Sometimes when I return home I get the sense that my pups are a bit disappointed due to the fact that they will not see their sitter for a bit. They totally love him! Now when I plan to travel and my dogs get wind of it (they always know when something is about to happen) they seem excited when I tell them that their sitter will be coming for a visit. No more sad doggy eyes, only wagging tails and excitement. I love Queen City Petsitting and their staff. They have made my visits away from home much more bearable, because I know that my pups are getting the love and companionship that they need. I completely recommend this company. You will not be disappointed.