I called Terry for a lesson for our Spanish speaking au pair; I explained her limited English and was reassured that it wouldn't be an issue. Terry never showed up nor called on our first lesson - when I called, I was told she had forgotten to call and cancel due to weather. Understandable. I had to contact Terry multiple times in order to reschedule as I never received a return call from her. Today, Monica had her first lesson - upon returning, Monica was visibly upset, so I texted Terry to make sure the lesson went well. I was given some driving pointers for Monica as well as an explanation of the miscommunication and an apology. I understand that poor communication can be frustrating, but I can only imagine how poorly Monica was treated for her to return in tears. I have driven with Monica multiple times, and she has lived with our family for 5 months - I have never seen her cry until now. I, do however, commend Terry for apologizing and feel she handled the mishap professionally.
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This was the best new experience of my life, I am 19 years old and had never been behind the wheel of a car until I started my lessons with David. He is very patient and makes learning to drive easy and fun. I did not think I was going to be ready to pass the driving test the first time, but I did and I am very grateful.
Terry is great instructor I had one bad experience that left me to never driving again with another school. Terry is smooth and keeps nice level tone of voice