Maybe the process has changed since the first reviewer went there but our experience has been completely different. The doctor (Dr. Whelan) was very thorough at our initial visit on what to expect (almost too much!), we met with the financial counselor prior to treatment that outlined everything that we would be charged (including what my insurance covered and didn't cover) and there have been no surprises, we had a consultation with a nurse that covered the entire IVF process and allowed us the opportunity to ask any questions in a private setting (nothing like a little one on one time), messages are quickly returned by my doctor's nurse (Shane is fabulous!), and everyone has been very pleasant...even the lab nurses that are working at 7am on a Sunday morning. Usually I feel like a number at my regular doctor's office as she rushes from one patient to the next but Dr. Whelan took the time at every appointment to tell me what was happening and what to expect...it was very refreshing. They have kept us informed every step of the way and have been a complete pleasure to work with. Fortunately for us, my insurance covered almost everything so maybe that is why we haven't had an issue with insurance and charges but I suggest you call your insurance company ahead of time and find out for sure what to expect. For us, I had to have a consultation with an infertility nurse at my insurance company prior to treatment. Had I not done that then what my insurance covers would have been a lot less so make sure to do your homework!
I had a really good experience there. It started with my search on the internet looking for fertility places. I called Reach and spoke to the nicest lady on the phone. She was so informative and spent almost 30 minutes with me on the phone. I saw Dr. Whitesides and he was really nice and extremely knowledgable. My husband and I left there feeling really good about our appointment.
After years of fighting infertility and meeting with countless specialists, I can't say enough about the wonderful doctor's at REACH. Everyone involved from the nursing staff to the lab technicians made us feel like they were working toward our goal of having a child. We had our "reach baby" in April and she truly is a dream come true!!!!