There is almost no claims that Stan Asher made in his review that are true. I will address them one by one. First, Mr. Asher claims that the installers that came to install for him were installing for the first time. This is just completely untrue. The name of the installer is Moises. Moises did the complete install for Chima Restaurant downtown, (4) four QDoba Restaurants, and RuSan Restaurant just to name a few. Moises is a well seasoned installer. Mr. Asher knows that the issues that he had with the carpet were a manufacturers issue, and that the manufacturer confirmed that fact and paid for the reinstall. Second, Mr. Asher claims that we used staples to tack the carpet down the carpet. The truth is that we only used staples to secure carpet on the steps. This is the accepted method to install carpet on steps. Third, Mr. Asher claims that we recommended this carpet to him. Mr. Asher knows that this is a complete distortion of the truth. When we were introduced to Mr. Asher, he had already gotten a bid from another company for $6,000.00 to do the same job and he presented us with the carpet that the other company had given him. We got the exact same carpet and presented him with the color pallet to choose his color, and to choose the particular quality of carpet as this carpet comes in (3) three quality levels, Base, 20oz and 26oz. Based on price, Mr. Asher chose the 20oz carpet. We never recommended this carpet nor would we. This carpet is made to be installed with no seams and in very low traffic areas. We attempted to get Mr. Asher to get a higher quality carpet and he personally refused based on cost. We installed this carpet for $4300.00...the same job that the other company had quoted $6000.00. We did this job at our cost (and eventual loss) because we do ongoing business with someone from his congregation. Mr. Asher signed off on the job when we were finished and was completely aware of the customary (1) one year warranty. I personally spoke with Stan on 4 different occasions. His assertions that my employees shielded me from him is completely untrue. In addition, we have even offered to apply the entire cost of this job to redo the job with an appropriate carpet. Carpet South is a 15+ year old company with a extensive experience in the commercial flooring and residential flooring arena. We are now and have always been willing to work with Mr. Asher with in reason. Our offer to apply that money to a new job with the appropriate carpet stands. Jim Johnson President Carpet South Design Inc.
I have personally done business with Carpet South Design for over 6 years. 4 years ago my family moved to a home that needed major remodeling which included lots of new flooring. Carpet South installed all new carpeting and hardwood floors. Jim Johnson personally handled our project and made sure that I was comfortable with the stain color of the floors (personally bringing stain colors to the house) provided various options for carpeting, and clearly laid out what to expect as far as time frame to install, etc. His invoice was clearly broken out as to each charge so that I was aware of each element of cost. His installers were always on time and completed the job in the time frame promised. Jim has always been professional, courteous and approachable. If he was not able to take care of something personally, he made sure that another one of his capable staff were available to assist me. I always appreciate how Jim is able to turn around a job for me very quickly and never seems to be too busy to help. I know when I call on him, I do not have to worry as the job will be taken care of. Being able to count on someone to do what they promise is a true blessing. I have recommended Jim Johnson and CSD for a number of years and will continue to do so in the future. As a matter of fact, Carpet South Design is installing carpet in a home for me next week!
We just had all of the flooring replaced in our house by Carpet Design South and this was the best experiance with a flooring company that we have ever had!!! Jim and his staff provided a level of service that was over the top. Jim personally came out to our house on the morning of the install to make sure everything was on schedule and to our satifaction. His crew came in before the scheduled time and was completed, cleaned up perfectley by 5:00 as promised. Then later that evening Jim called to make sure we were happy with our experiance. I recommend Jim and his professional staff to anyone who is looking for new flooring. They provided a service that was both cost effective and above our expectations!!!