I'm a relatively new business and got a call from Nova Merchant Services offering low rates. I was skeptical but the sales rep was very nice and came out to my home. Setup with Nova Merchant Services took a little longer than I expected but I'm new to this. Because of the delay in setup I called their office and always got the same Dave Schneider to help me. They always transferred me to him which was great because not only was he helpful and refund me what was charged before I was up and running. But he also knew my story already. Nova Merchant Services is a great company. I'm sure they have faults like any company, but they genuinely helped me and turned what could have been a negative situation into a positive one. I give Nova Merchant Services 4 stars because of the delay in setup. Otherwise they would have 5.
CAN'T ASK FOR ANYTHING MORE. I have used other services in the past. Karen does a great job at helping her customers get rolling and keeps my account up to date. She has also been a big help with my company's website. She never stops looking for ways to save her clients money. I recommend ProfitPro Inc to my customers and friends on a regular bases.
Karen is awesome. She offers excellent customer service and follows through with her promises. She is on top of everything and handles request in a timely manner. She is down to earth, yet professional and has a great sense of humor. You and your business will be in great hands.