I have been a real estate investor for well over 35 years, buying my first home at age 25. I have also had the opportunity to work with dozens of property management companies over the years. In fact, while still living here in Fort Washington, Maryland, three years ago I purchased a single family home in Charlotte, North Carolina. From experience, living in one state and owning properties in another state can be a pure nightmare. I knew nothing about the rental market in the North Carolina area. However, after encountering many bad experiences with the previous property manager, I hired Yuriy with Carolinas Metro Realty. I will confess, they are the best thing that ever happened to me. Yuriy provide the hands-on property management & investment expertise that I was looking for. He's extremely professional. He have been wonderful! I am so pleased with Carolinas Metro Realty that I have recommended them to all my friends, as well as other fellow investors.
I own a patio home in one of the properties managed by Henderson Properties. I need some outside repairs done to the home before it can be put on the market to sell. The moment the manager of Henderson Properties maintenance division, David Kilpatrick, heard about my request for help, he was on the phone to me. David was interested in actively helping me with my individual situation and took immediate action. I felt confident that he would follow through with what he said he would do to move the process forward, and, in fact, he did! David was up-front and honest, and I appreciate very much his directness and plain-speaking. His integrity and high regard for customer service and quality work were evident throughout his conversation with me. I very much appreciate David Kilpatrick's assistance and dependability in following through. David is someone that can be counted on at Henderson.
I have been using CMR for about a year by now. I have two rental properties in Charlotte, both of them with this company. My experience so far has been good, the contact person I usually deal with, Nichele, is very responsive and helpful. Being specific: they have rented the properties fast. When a tenant left, they found a new one soon and took care of all the details and sent me the documentation on time. Deposits to my bank account are on time, there was only one instance of a delay due to a problem with their system, but they explained it quite fast and resolved it in a couple of days. I still need to go to Charlotte to take a look at the properties and see in what condition they are, but so far and based on what tenants have said, seems they are in good shape. From time to time I need to do some follow-up, but I always get fast responses. Hope you all find this helpful.