I rented a car (an Altima...very nice) from the Charlotte-Douglas Int'l airport for 3 days, from May 8th to the 11th. The rental was fine, the car performed well. However, the employees did not! When I got to the counter, I told the woman I had a reservation. She asked if I were an Emerald Aisle member and I told her yes. She told me to go thru "those doors" and go pick out whatever car I wanted. I went out "those doors" and saw a tall gentelman and asked him about choosing a car to confirm I could have "any one I wanted." He said yes. But as I walked around, I noticed signs near the cars that read "Premium" and "Executive." I just wanted a basic vehicle. One that coincided with the on line reservation I made. I tried to find the tall gentleman again and NO ONE from NATIONAL was around so I asked two other gentlemen from Alamo. They told me since I was a member, I could choose any car from the signs that read "Aisle." I'm so glad I was able to find someone or else my rental bill would've been a lot higher than I anticipated. Furthermore, the woman at the booth when I drove out seemed a little upset at ME because I didn't have a rental agreement. NOT MY PROBLEM! The first woman I spoke to at the counter should've taken car of that. Anyway, this woman at the booth took my license and other info and sent me on my way. But not before I asked her for directions to my destination. For whatever reason, the GPS on my phone wasn't working so I figured she'd probably know how to get to Conover. Her directions were SO bad, that I almost ended up in VA! I was 2 hours off my course. TWO HOURS! I spent more time in the car than I did in the damn plane. I just wish she had said, here's a map, but I really can't help you b/c I'm not sure. I finally made it to my hotel by 3/3:30. I should've been there by 1:30 the latest. The car was great though. Thank you.
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I agree with the review from buckhead...one of the nicest and easiest rentals I've ever done. I use this agency about once a month and have NEVER had any issues, other than the fact that they can get VERY busy and only have two agents working in the small office. Last year, after getting the shuttle to the airport, I realized that I had left my cell phone in the car I had just returned. Caught the return shuttle back to the office and was told that the phone had been turned into the manager's office, but he had already left for the day. Fortunately, the agent on duty used her phone to call my cell and by listening for the ring, we were able to locate the phone in the unlocked office (in a drawer), I got back on the shuttle and actually caught my flight on time. Amazing service!
I was arriving in town via train for a lately arranged business meeting. I called the office 30 minutes out to arrange/confirm pickup. The local agent was a little slow getting to the train station but quickly redeemed themselves by getting into my car expeditiously. I inform them that I was making the final leg of my business down to Spartanburg, SC and would be arriving back needing another ride back to the train station for my return home. When I arrived, I was immediately recognized, they came out (in the rain) checked vehicle, and got me back over to the train station with time to spare. Making the kid a very, very happy camper! First class all the way!