I visited this clinic today after a Google search for allergists in Charlotte. When I called I spoke with someone that was very pleasant and she informed me that they have walk-in hours everyday from 9 am-11am so I decided to stop in. The woman at the front desks attitude left much to be desired, but I have had an incessant itch for weeks and needed to see an allergist so I let it go. She gave me a form to fill out and upon returning it to her she stated that I had to pay the $125 consultation fee upfront. I told her that it is not typical to pay for a visit prior to being seen and she informed me that "That's not how they do things". I paid the fee and sat down. When I arrived it was 10 am and there were only 2 people in the waiting room so I figured the wait wouldn't be long. WRONG! I arrived at 10 am, filled out my paperwork and paid the fee, and then sat down at 10:10. I was called into the back by a nurse at 10:45. Her name was Tierra I believe, and she was very nice and pleasant. She weighed me, checked my temperature and blood pressure and then led me to a room stating the doctor would be in shortly. After a few minutes I checked the time and it was 10:56 am, good timing I thought. I sat in that room alone for 45 minutes. On 3 different occasions I went to the desk and asked about how long would it be before I was seen because I had to leave by 12 pm, not an unreasonable request since I arrived at 10, and on the 3rd trip the doctor himself said he would be in shortly. I waited an additional 20 minutes and the doctor never came in. Frustrated I went back to the desk and informed her that I couldn't wait any longer as it was now 11:55 am and I was in the room for an hour and waiting since 10 am when I arrived. She seemed surprised that the doctor hadn't come in, and directed me to a window to get a refund. Because of the helpfulness and courtesy of the nurse that assisted me as well as how nice the woman who refunded my money was I will give this place 3 stars. For the most part everyone was friendly, but the wait and the attitude of the receptionist made this a place that I would not be returning to.
My dog was treated with kindness and my questions were answered and comments taken seriously. I would recommend this clinic to ANYONE!
Dr. Orioku took his time with me on my first visit, really made me feel at ease and truly seemed to care. Didn't feel like just a number. Was also able to do blood work on premesis and get results immediately for yearly physical.
Love the doctors there. Can't stand how you are treated like cattle until you get into the examining room. And after you get out. Doctors take good time with your kids.