I only gave one star because it wouldn't let me give 0. The ladies up front are down right rude, they act like its a burden to ring you up. They get annoyed if you wait to pay. I've actually had one of them yell at me when I was standing in front of the desk and said she was waiting on the paper. What else am I supposed to do? Wait in my car? It's just too hard for them to weigh your dog and tell you to come in the examination room. Sorry sweetheart, but that is clearly not the most difficult job in the world. I have never seen such rude people, nor so many people who totally disregard the animals, and its a vets office!!! I'm just utterly appalled at their awful behavior. When I took my dog in there the vet wanted to do an examination on my dog without me being present, I hesitantly agreed because he was in pain. She stated if my dog bit me, they were liable, but handed me a muzzle to put on him? (My dog isn't vicious, he has anxiety and I guess they don't understand that). Then she proceeded with the examination and I heard my dog crying in pain, the vet did nothing to console him. Then she wanted to do X-rays, I hastily refused, I didn't want my dog in anymore vet-inflicted pain. I told her to bring me back my dog, and when she did his leash was double tied around his neck. Wonder if they tried to choke him? There was no need for this, he already had a muzzle. I certainly will NOT ever bring any of my animals back here, and if you care about your animals, you shouldn't either!