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        (681) 661-0081Visit WebsiteMap & Directions1008 Bullitt StCharleston, WV 25301Write a Review

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        dwill48
        Edited: 07/17/2022
        Overall
        Terrible experience

        I made reservations on 1/17/09 and was greeted by long lines when I arrived at 7:15 for my 7:30 reservation. In talking to several I found that everyone in line had reservations and they were turning away anyone without one.

        The elder Ms Fazio was not there as normal but her daughter was. I have had pleasant meals here MANY times in the past and greeted Ms Fazio when she passed by. As a gesture of kindness I gently touched her shoulder. She responded with a less than pleasant attitude telling me "not to touch her!" I was shocked by this as we had enjoyed many pleasant words in past years. My wife looked at me with an astonished look.

        We were finally seated at 8:35 and as we walked through the restaurant viewed at least 10 empty tables. Our waiter was next to disappoint us. After being in our seats for a period of 20-25 minutes he recognized we were there and took our drink order with a promise to return in just a few minutes to take our dinner order. We waited another 20 minutes. The service remained extremely slow throughout our stay. When dinner was served our portions were noticeably smaller and I had noticed their prices had gone up since my last visit.

        The nightmare ended around 10:30.

        Wake up people, this is a service industry.... without service you are just another mundane greasy spoon.

        I will not be back for an encore.

        claimed iconBusiness Response10/13/2011

        We understand the concerns of many customers in the past. However, we would like to let our customers know that the daughter is no longer an employee. The owner is the son, who literally ran the restaurant with his now deceased mother. He was always in the kitchen but he was the partner to the elder Ms Fazio that many never knew. We extend a welcome to those who have been insulted in the past and assure that it will not happen anymore.

        This listing has been claimed by a business representative.
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        faithnjustice

        08/11/2014

        Overall
        Save your money

        25 dollars for a large spaghetti, bread and sprite. Service was awful, the food was decent, the decor was antiquated. I won't be back.

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        blondiebehr

        06/04/2012

        Overall
        I would like to give no stars

        I will never go back. Service was terrible and the food was cold and disgusting. We had a party of over 25. Tip was included in our bill even though we only had 4 on our check. We tipped on the table stood in line for 30 minutes to pay the bill. Then we found out about the gratuity being included. The woman manager told us to find our waitress and ask for our cash back. So our tip was more than our food cost! Im glad that our family learned a lesson to never eat there again. We had out of state family with us and family we hadn't seen in years. This was an awful experience since we all got together to eat out at my grandfather in laws favorite restaurant after his passing.

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        supermomj

        12/17/2007

        Overall
        Fantastic

        Wonderful Italian cuisine. Great staff and service. Great place for any occasion, family and children friendly.

        Helpful(1)Flag

        Details

        Phone: (681) 661-0081

        Address: 1008 Bullitt St, Charleston, WV 25301

        Website: www.faziosrestaurante.com

        More Info

        Dine In True Italian Atmosphere at Fazio's Little Italy: Remember Fazio's When You Want The Very Best

        Charleston's 3-Star Italian Restaurant!
        General Info
        The Fazio family welcomes you to their authentic Italian style cooking and great steak selections. At Fazio's Italian Restaurant, our cooking has distinct flavor using the finest quality ingredients to please your palate. All of our food, including our sauces are homemade and prepared fresh. We specialize in veal dishes, and our menu is quite extensive. Come try West Virginia's famous authentic Italian restaurant, Fazio's! You will not be disappointed that you did!
        Email
        Services/Products
        Holiday Parties, Cocktail Parties, Casual Dining, Corporate Events, Take Out, Reception Halls, Meeting Rooms, Reunions, Quinceaneras, Parties, Retirement Parties, Homemade Italian food, Tuscan Cuisine, Custom Menus, Fish & Seafood Menus, Baked Goods & Desserts, Gourmet Foods, Salad Bars, Appetizers, Hors d'Oeuvres, Dinner Menus.
        Payment method
        amex, visa, master card, cash, debit, discover
        Languages
        English, Italian
        Other Link

        www.faziosrestaurante.com

        Social Links
        Categories
        Wedding Reception Locations & Services, American Restaurants, Banquet Halls & Reception Facilities, Fine Dining Restaurants, Italian Restaurants, Party & Event Planners, Restaurants
        Other Information

        Parking: Lot, Private

        Wi-Fi: No

        Bike Parking: No

        Attire: Casual

        Good For Groups: Yes

        Good for Kids: Yes

        Wheelchair Accessible: Yes

        Take Out: Yes

        Takes Reservations: Yes

        Outdoor Seating: No

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