I had them come out to fix some cracking in my hard wood flooring. Their price was about 20% higher than the other bid, and therefore we had high expectations. John is very pleasant and knowledgeable. We did have some issues. They left a spot around a door jamb undone. The crew was a bit lacking in respect for the home, leaving cigarrette butts around and scuffing the baseboards. There were some holes in the epoxy where water could seep in. They also took an extra day but gave us a 5% discount as a result. John came out and met with me and is sending out someone to address the issues.