I went in for my second car purchase from Baker as my last experience was very positive - I really liked working with them last time. I had a pretty good idea of what I was looking for and told the salesman this. The salesman was very helpful and really made me feel comfortable. I was also introduced to another sales manager and a finance agent who were also very helpful and flexible when it came to price. Again, they made me feel very comfortable and showed me some great deals on cars. I found a few cars I would certainly consider and told them I would be back to make a purchase the next day. The next day, when I came in, I was referred to another sales manager. This young guy totally turned me off from buying a car from Baker. He was worse than the generic everyday sales representatives from Hendrick Chevrolet and the likes. The whole reason why I enjoyed my experience last time was because I really felt as though Baker was there to help me and find me the right car, not steer me toward a way to drain the maximum out of my budget. He wasn't listening to me and kept trying to sell me cars well out of my price range. I wasn't even getting one on one help - I felt like my sale didn't really matter until the other sales agents from the previous night came over to talk with me. On top of it, I went in with a short list of cars the sales agents helped me select the previous day. I asked the sales manager to test drive them, but it took me over an hour just to take a test drive in the car at the top of my list (as it was being test driven already but how long does it take to test drive one car?) I probably would have bought the car had it not been for this sales manager who was so pushy. I wish I could have just ignored this guy and bought the car I liked, but by the time I was finished test driving, I was ready to leave just so I wouldn't have to spend anymore time with this sales manager period.
I recently purchased a 2013 Explorer from Palmetto Ford and it was an awesome experience. Prior to going to the dealership I called and spoke with the finance manager Mike and he gave me a ton of great information. I am always skeptical going to car dealerships because they are not known for their honesty but everything that I was told prior to making the trip up there was true. When I arrived at the dealership Mike introduced me to my salesman Kelvin who was super friendly from the beginning. He right away took me out to start seeing what all I was going to want in my Explorer. He was very patient with my 2 year old son and made me feel at ease with the whole car buying process. Managers Bruce and Scott were also very helpful in making my deal happen. I explained I had been working very hard to be able to get this vehicle and I really wanted to be able to make a deal. They worked all day on my trade amount and getting a great finance rate. After all the paperwork was done and I was presented with the keys, the internet manager came out to my vehicle and spent 30 minutes explained everything about the technology in my vehicle and how to work it so I would be comfortable using it. I really appreciate the amazing service I received there and it was refreshing to walk away from the dealership being able to say I had a great experience. THANK YOU PALMETTO FORD!!!
We had been searching for a car for many, many months. After giving up...we finally found this place on the internet. Went and looked at a car and felt totally at ease, no pressure. No bull. The car we liked was ever so slightly out of our price range, and we had another lot on our list for the day, so we got their number and went to the other lot. It was such a horrible experience (at the other dealership), and so much bull, that though they had a car that was more in our price range, we felt 100% uneasy with not only the car salesmen, but the car as well. He showed us two, and it felt like the biggest pitch and I felt that both cars would be nothing but trouble. And the game he played on our trade in was nuts.... so we high tailed it out of there and felt like just embracing Bentley (salesmen's name) when we got back to Windham select. They buy was so seamless after that.... the car looked amazing and was definitely a great fit for us. We took it to a mechanic (the Chevy Dealership) a couple of days later and he said the car looked great! It had no mechanical issues at all. We are so grateful we found this place. Thanks fellas!