I was told we would have our pics same day, then told printer was down and would have to wait 3 days. 3 days have went by, and got a call that it will be another 3 days! Spent $420.00 and don't have my pics! When I asked if there would be any compensation, they said I can return my pics for a refund! I don't have any pics!!!! Satisfaction guarantee! WHAT?