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Visual Land Inc

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Business Details

16

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Customer Service Manger Ext. 311: (562) 860-2669

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Services/Products:
Audio-Visual Equipment Repair
Neighborhood:
Cerritos
Categories:
Computer-Wholesale & Manufacturers, Consumer Electronics, Audio-Visual Equipment
Other Information:

Wheelchair Accessible: Yes

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Reviews

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09/26/2016

Overall

I ordered one of their tablets from HSN last Nov., It worked fine for 5 months,then would suddenly not connect to the internet ANYWHERE. Sent it back (at my expense!), the new one they sent me has the exact same problem!! I called to ask for a refund and they said "We don't do that.... you need to send this one back(again, at MY expense) to and we will (again) replace it".....This is reeking of a circle jerk going nowhere. I live about one and a half hours from their office. I feel strongly enough that I need to get this done correctly and have it DONE WITH that I am going to drive there on my next day off and have them replace it in person AFTER they demonstrate that the replacement is functioning properly.....

05/06/2016

Overall

If negative stars were an option, this company would have -10. HORRIBLE customer service. HORRIBLE garbage products. HORRIBLE everything- including their return policies and procedures. I wouldn't recommend this company to save my life. We purchased a tablet that came with a broken charger and the tablet itself did not work. We were using the tablet for business purposes. The return process, with shipping, took over a month and caused major interruptions in our business flow. When I received the replaced tablet, there was no charger AND the tablet came, free floating in a shipping box that smelled like crap. This one is probably damaged too... I would check but wait! THERE'S NO CHARGER!

04/09/2016

Overall

The worst tablets ever!!!Replacements took forever,did not send back all the pieces sent to them as broken.I would give no stars,if possible,beware!!! Bought mine at HSN originally,buy if you like ditress!! Darlene Wiggins, from Rhode Island,Was never carried around,kept at side of invalid senior citizen.Buy at own risk of well being.

08/06/2015

Overall

I had bought a tablet from a home shopping channel, when received it had sound issues , so had it replaced , then after only one month the replacement went blank , I called visual land customer service , was told I was caller 15 , was thinking great this is gonna be forever , so I waited about 17 min , then operated came on , asked all pertinent question, I gave model number and name , he was very pleasant , telling me how to reset it , even waiting patiently while I found a toothpick, it literally took a min for it to come back to life , and he stayed on the phone with me to make sure it held a charge , before hanging up he thanked ME , and suggested if any other issues arise to please call back and they will replace , I was worried after reading most of the bad reviews on this company's customer service ,I don't write reviews but I had to for this one , couldn't be happier ����

04/24/2015

Overall

(32 minute wait time) First I sent in my tablet for repair since it no longer charged. Took about 3 weeks. I use it for about two days. A line appears on the screen. I called for the second time (39 minute wait time), they now told me that it was UPS fault and i had to go file a complaint with UPS they would not repair my device even though it is under warranty.

03/10/2015

Overall

Believe me when I say this company puts out a very, very poor quality tablet. I got the 9D and what a disappointment..Too many little issues for me to write about..Save ur money and buy quality. Remember the old adage, you get what u pay for and it cud not fit any better regarding their product. Go on HSN.com and look up this tsblet and read the reviews..the greater majority are absolutely horrible..everybody cant be wrong..fix ur products Visual Land cuz ur going to go under with this type of quality..

02/22/2015

Overall
Worst product ever.

I received a tablet from their company as a gift two months ago and have had nothing but issues with it from day one. I contacted customer support TWICE and both times I was told to do a factory reset despite having noted that it didn't help the first time. I sent it in to be repaired a month ago and I have not recieved word that it made it or if it has been looked at, I'm completely in the dark. Doesn't even deserve one star.

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Visual Land Inc

17785 Center Court Dr NCerritosCA 90703

(562) 860-2600

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