2531 E Whitmore Ave Ste I, Ceres, CA 95307
Exotic Birds & Pets
Specialties: Rats, Bunnies, Guinea Pigs, Rabbits, Birds, Fish & Invertebrates, Amphibians & Reptiles, Tropical Fish, Cats & Kittens
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10/06/2011Provided by Citysearch -
This is not the same store is it used to be. I bought a ""hand fed"" Cocktiel, that the mgr said they ony had in store for 3 months and it was less that 6 months old. Turns out that the bird was actually in the store 5 months and when she looked up the birthdate found out he is 8 months old. Bird is very mean. Now they tell us they weren't sure about the dates""they were just guesses"". I heard a similiar incident w/customers ahead of me. Sounds like they just say whatever to get you to buy there animals and they don't take returns. I'll stick to Petsmart
I would give it a zero if I could. The habitats are deplorable and the animals are not kept in proper habitats. One of the dogs there looked like it was dying and the small animals had no hiding places which is crucial to their well-being. There were flies in the tanks with mice/rats and very little bedding for any of the mice/rats/guinea pigs/rabbits/chinchillas. I will never go back to that pet store and I can't believe it hasn't been shut down. Do not spend your money there. The animals looked sickly and scared. There were very noisy birds situated next to the guinea pig, rabbits and chinchillas, all of which have very delicate hearing. They can hear better than humans and the noise the birds made was hurting my ears. They are all afraid and anxious from the noise of the birds. I wouldn't wish this kind of hell-hole on my worst enemy. I plan on reporting this shop (torture chamber) to the proper authorities and not stopping until some changes are made. The owner should be ashamed!!!
We have such a great experience every time we shop with you. The staff are so friendly and knowledgeable in addition to having excellent product. On weds Jan 13th, 2010 I was running late getting off work and my Son had phoned in a order for crickets and worms and do you know they have my business for life because they were leaving for the night and reopened the doors so I could pick up our order. They even held a conversation with me and made me feel welcome. As I drove away I thought to myself Wow they are simply the best. I spent $6 and was treated as a million dollar customer. Thank you, thank you. You are all the best!
07/03/2009Provided by Citysearch -
To counter the poor review, I have never had anything but a good experience at Exotic. I have seen ailing reptiles, but was promptly informed that they were quarantined or recently rescued.
Prior to finding Exotic, I had naively acquired three animals from Petco and the like. All are now dead from conditions that, in retrospect, were developed at the pet store.
At Exotic, their reptile handler was informative and friendly, allowed me to handle reptiles with his supervision and even told me what foods each indvidual animal prefers.
Five very healthy and happy reptiles later, I go only to Exotic unless I need emergency crickets.
Also, never had a problem with the food except that they've run out of some worms. On the contrary they have the BEST crickets that are fed real vegetables and are very plump. The pet stores' are tiny shells of insects.
Exotic is the best in the valley, period.
11/20/2008Provided by Citysearch -
I've been working wit reptiles since I was a teenager and I still hesitate to say I have a trained eye.. I'm always open for criticism. It makes me want to be beter at what I do.
Well as far as not being knowlagable in reptiles you probably went in on my day off I'm the reptile guy at Exotic Birds & pets. the part timer you speek of is only there on my days off. Anything you wat to know about reptles; I can answer if I dont know I'll be honest and say I dont know. but give me a day or so and a call back number and I' ll definently find out for you. As far as the reptiles that look sick your probably rite there probably were a few and theyprobably were sick.. we on ocasion do take in neglected reptiles out of our compassion for animals.( thats why we work in the field that we do.) for example one of our dragons thatwe got a few months back was severely immaciated. Her owner being in the military was sent to Iraq. His Mother had no knowlege of reptiles and seldom fed the poor thing. She told Me (Her Son specificly said to bring it to our pet store.) I for one appretiate the freedom that our troops are fighting and dying for; and could not turn this Soldiers mother down. So yes on ocasion there are a few sick animals, that have a story behind them I'll be more than glad to share a few with anyone who comes and asks me. .
As for the feeder insects you aquired there hasbeen a nation wide shortage of meal worms and have been trying our best to aquire them for our customers. I'm sure as they becme redily available the quality will surely be better.
As you can see I did'nt rate our store a 5 because I would be lying
((There is and always wll be room for imprvement and that goes for any store be it retail sales or other))
10/03/2008Provided by Citysearch -
Moved away for about 3 years and could not wait to get back and go to the store were my snake love started. Too bad it all changed and now no one there knows anything about reptiles, and they all lock sick to a trained eye. ( one girl knows some but only there P.T) , and even the "" live food"" I got looked sick.