I rented a car a couple weeks ago for the weekend. While waiting in line to confirm my reservation, a manager asked me if I already had a reservations confirmation number and if so I could use the Kiosk machine. He was very helpful with guiding me to what I needed to do. Very impressed. Then when I went to pick up my car, I was advised to wait for a Rep to come meet me, a young lady representative came to me, asked my name and walked me to the available car. I rented a compact, however they did not have any compact cars available, so she said that she can upgrade me to the next size up free. I took the opportunity. I had a Chevy Malibu. Great car, it has awesome gas mileage and it super comfortable. Overall experience with Enterprise was super awesome. It was nice to be treated with VIP status. :) I recommend renting from the Enterprise SFO Arpt location and I will definitely choose Enterprise again in the future when renting a car.
Shorter lines than the other car rentals, since the price was higher. The biggest problem: we rented a baby seat with the car, rather than bringing our own on this trip. The seat they gave us was cheap and uncomfortable for our 9mo old. It rattled around, making her carsick, and my husband had to sit in the back and hold the seat in place for a 6 hr drive each way. Enterprise also did not install the car seat for us due to "liability issues", which meant we spent about an hour trying to get it installed at the airport, poring over the instruction manual. This could have been handled a LOT better. They should find a way to have the seat installed in the car when you pick it up!
I'm glad I chose Enterprise. I read the YELP reviews upon my arrival into San Francisco and they definitely lived up to them. I was visiting from NYC for a week with my Boyfriend and his Best friend who was celebrating her Birthday. The rental was great, fit our needs with no issues. What I most appreciated was our Customer Service Representative Rachel. Rachel greeted us immediately and gave us friendly,professional & personal care. Her knowledgeable about San Francisco was a huge help to us and she even greeted us on our departure. I definitely would use this location if i'm at SFO again or any otherEnterprise location thanks to this experience.