Complete Music RUINED my wedding!!!
Complete Music RUINED MY WEDDING!!! This was the WORST DJ service EVER. My wedding was held at the Vintage Villas last week and I had no choice to go with their preferred DJ service which is Complete Music otherwise they'd charge me $500 to go with someone else. That's NOT much of a choice is it. Anyway, I logged in and spent about 2 hours on the event planner page. Then one month before the wedding I could not logged on to update it anymore. I called Scott the manager and he said he fixed it but when I tried to get back on it still wouldn't let me. I then met with the DJ, Dustin, to go over the details. I told him about the site and he said he's tell Scott to fix it and the he'll get the event plan from him as well. At this point I was pretty busy with other wedding details so I didn't follow up thinking that they'd just do their job correctly since they are supposedly the #1 DJ service. Dustin literally RUINED my wedding. I paid complete music $900 to come and ruin my wedding. Dustin's ONLY job is to play the correct song at the correct time but he didn't do any of it. We had a special exit song that we wanted played but he played the wrong song at first and made me and my guest wait an extra 15 minutes in the scorching heat (110 degrees that day). Then he yelled across the ceremony asking what song I wanted to be played. I responded with the song title and artist and he continued to play the wrong song. Then I was fed up of waiting and I felt bad for my guests and told him to just play any song. Afterwards he said that he had the song but it wouldn't play. If this was truly the case then he wouldn't have yelled across asking us what song we wanted played. Side note, I called him that morning to ask him if he knew the song and that I wanted the first 40 seconds looped and he said he got it. He was suppose to be there 2 hours before the ceremony to set up and if he tried it and it didn't work he should have contacted me or someone from the wedding and then we could have helped him correct it but he did not do that. To make things worst he messed up everything else through out the night. It was clear that he did not read the event planner that took me two hours to fill out. He didn't get any of the titles for my wedding party announcement correct. He didn't control the crowd properly and he didn't even mix the songs through out the night. He was missing from his booth the majority of the time and my husband caught him crying outside for a part of the night. He got the order of the dances wrong, and played our first dance song without notice and so we started late. He didn't play any music during the garter toss and my husband had to stand there like an idiot without any music. EVERYONE at my wedding complained to me about this guy and said that it was the WORST part of my wedding. I am really angry and I can never get my day back. Overall, they were the WORST DJ service I have ever experienced. If I wanted some one to ruin my wedding I had plenty of people that would come and do it for free. In the end my relentless complaining got me $450 back but know that I paid $450 to these people pains me. If I had to do it all over again I'd pay the extra $500 to hire my own people that I KNOW would do a great job. I am still ANGRY and BITTER because they didn't give me a full refund which I believe was totally warranted.