claimed iconBusiness Response12/16/2009
I'm sorry that "ramsheadtavern" wasn't pleased with the kennel. We work very hard to make this a place where the dogs are comfortable, safe and happy.
As for the temperature, we keep the kennels comfortable for the dogs, and have never found it either "sweltering" or "freezing". As I am in the kennel throughout the day and late at night, I make sure it doesn't get too cold or hot. I don't wear a coat while I'm working with the dogs, so I can make sure the kennel stays comfortable. We have air conditioners and heat in both buildings.
The outdoors area where the dogs run is heavily wooded, so the grass is sparce in some spots, however there is grass, and where the grass is sparce, we do our best to keep mulch. Although mulch washes away easily, rocks hurt the dog's feet, so we do our best to keep mulch down. The dogs have a wonderful time chasing each other around the trees and playing in the baby pool in the summer. Some of them LOVE to dig, so we are out there filling in holes and mowing on a regular basis.
The runs are actually larger than standard, at 5ft by 4ft and are open and airy and cleaned regularly.
I am the owner, and I am never away from the kennel for more than a few hours at a time, and if I'm not home, someone in my family -- 2 adult children and my husband -- are usually there to cover for me. On rare occasion during slow times, if I do get away,a bonded, liscensed, professional dog care provider fills in for me, as she does at other times during the year if needed, she is a friend and knows most of my doggie clients. She is very good with them. During busy times I occasionally employ someone to help with cleaning and dog care, but in general, the person taking care of your dog is me.
The dogs get out 4 - 6 times per day, often for an extended period if the weather is nice, and their last outing is at 11:00 at night. Rarely do they go more than 3 - 4 hours between outings -- and then they're out for an hour or so. If the weather is NOT nice, then they get out more often for shorter periods to break up their day so they won't get bored.
I am puzzled by ramsheadtavern's comment about "personal experience" as the only dogs who stayed at my kennel in January 2009 are long time customers who are still bringing their dogs here.
I work very hard to be flexible for my clients. I offer late hours and do my best to work with people when they run into problems. As a solo-kennel operator and mother, I appreciate my client's flexibility with my hours as well. The dogs are happy here and are given a lot of personal attention. I realize that every kennel is not for every dog owner, and I'm sorry that Ramsheadtavern was so disappointed with Camp Tail-Waggers, but I have many, many clients who have been coming for years and new clients as well who are very happy with the care and attention their dogs receive while here.