Thanks! Click the link in the email sent to activate your account.
2569 Castro Valley Blvd, Castro Valley, CA 94546
Between Intersections Of Stanton And Lake Chabot
Ace - The Helpful Place
Hardware Store, Hardware, Paint Store, Paint Color Matching, Hand Tools, Power Tools, Grills
In Store Lock Servicing, Plumbing, Propane, Pipe Cutting & Threading, Cabot, Hand And Power Tools, Lawn And Garden, Key Cutting, Rentahusband Handyman Service, Penofin, Rust Oleum, Computerized Paint-Color Matching, Screen Repair, Glass And Acrylic Cutting, Paint And Sundries, Hardware, Cleaning Supplies, Electrical, Gift Card, Special Order Services On More Than 65000 Items, Ace Paint, Blade Sharpening, Special Orders, Housewares, Delivery
Ace Hardware is committed to being "the Helpful Place" for hardware, plumbing, tools, grills, garden and more by offering our customers knowledgeable advice, helpful service and quality products -- Rust Oleum,Cabot,Penofin,Ace Paint -- Castro Valley Hardware,Electrical,Plumbing,Cleaning Supplies,Hand&Power Tools,Paint&Sundries,Lawn&Garden,BBQs,Ace Gift Cards,Key Cutting,Glass/Acrylic Sheet Cutting,Special Orders,Paint Color Matching,Screen Repair
Moen,Simpson Strong Tie Products,Screen Doors & Rescreening Service,Saving Devices,Re Bar,Quikrete Products,Propane,Poultry,Polyfilm Metal/Wood Stakes,Plywood,Plumbing Supplies,Pipe - Cut & Thread
Provided by Citysearch
This place is great for all those little things that come up when I am working in Castro Valley. Some of their staff members really know their stuff. Many of their items are on the pricey side, but when you factor in what your time is worth and customer service, it is worth it.
Provided by Citysearch
I needed smoker chips for my Luhr-Jensen Little Chief smoker. Walmart and Home Depot were listed as distributors but they were out. ACE was also listed. I called the Hayward ACE because it's closer to me but they didn't have this brand. They recommended Pete's in Castro Valley which is about 5 miles from my home. I called and asked an employee if they had chips for the Little Chief smoker. He said yes. I said ""these are made specifically for the Little Chief smoker right?"". I got a very exasperated ""YES"" from him. I thought ""oh well, at least they have them"" but I was a little irritated at the guy's tone. So i go to the store and my spirits rose because I saw aisles and aisles of great stuff. I went to the barbecue section and found regular smoking chips but not the kind I needed. I asked a cashier if she knew where iI could find them and she told me to go to the aisle and somebody would help me. Nobody came. I went back to her after some time and asked again. She seemed surprised that nobody came. She called this guy over and told him to help me. He was not smiling or happy. He came with me and showed me the wood chips they had. I told him they weren't what I needed and that I called ahead and was told they had them. He said ""that's all we have"". His whole demeanor showed he didn't care. I didn't even want to deal with him anymore. I bought a bag of regular chips because i was desparate. I told the cashier my tale of woe but she was equally unmoved. I'll never go back or recommend that place to anybody.
Response Writing Tips:
When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.
When responding to a negative review, be professional, understand the customer's concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.
All responses must comply with the YP.com Terms of Service and Use.»Close
YP Mobile Page for Pete's Hardware, Castro Valley, CA